Mail Services Supervisor

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Onsite five days a week

What this job involves

The Mailroom Supervisor is responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing. This supervisory role requires operational excellence and professionalism while performing related tasks to help maintain outstanding business relationships with clients. The position involves overseeing mailroom staff, managing facility work orders, and ensuring efficient mail processing operations.

Your day-to-day tasks will include:

• Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages

• Process and handle all incoming and outgoing mail, ensuring proper routing and labeling

• Screen unclassified mail and determine appropriate distribution

• Handle special request mail responsibilities including UPS, Federal Express, and courier services

• Manage facilities requests in the account work order system and schedule teamwork for moves, dock activity, and event setup/teardown

• Supervise Mailroom Clerks and Drivers, providing clear expectations, accountability, and performance feedback

• Research and follow-up with customers regarding tracking mail and packages

Physical Demands and Work Environment:

• Must be able to adequately perform required job functions including lifting, bending, and moving to perform job tasks safely

• Must be able to operate required mailroom machinery in a safe and approved manner

• Will be required to stand for long periods of time

• Must perform physical tasks such as lifting up to fifty (50) pounds

Required Qualifications:

• High school diploma required

• At least two years of experience in related skills applicable to corporate mailroom operations

• Knowledge of current postal codes, procedures, and regulations

• Experience with UPS, Federal Express, and courier services

• Proficiency in Microsoft Excel and Word

• Demonstrated supervisory or leadership experience

• Ability to create and implement process and procedures for the department.

Preferred Qualifications:

• Associate's degree preferred

• Previous experience in facility management or work order systems

• Customer service experience in corporate or business environment

• Experience with bulk mail processing and special mailing requirements

• Knowledge of mailroom equipment operation and maintenance

• Strong organizational and time management skills

• Experience mentoring, developing, and training team members

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.