Program Manager- Peer Specialists 10685

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

* Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.

* Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.

* Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.

* Achieving excellence through continuous quality assurance, innovation and professional development.

* Using resources judiciously and effectively.

The Peer Support Program Manager is responsible for leading, mentoring, and developing a dynamic team of Peer Support Specialists who utilize their lived experience to empower and support campus residents on their path to recovery and reintegration. This role plays a vital part in ensuring that peer support services are delivered with integrity, empathy, and professionalism while maintaining fidelity to trauma-informed, harm-reduction, and recovery-oriented principles. The Manager will provide consistent supervision, performance coaching, and opportunities for professional growth for all Peer Specialists. Additionally, the Peer Support Program Manager serves as an advocate for the inclusion of peer perspective in all aspects of program development, resident engagement, and service delivery. This position collaborates closely with program leadership to align peer support efforts with the overall mission of Sage Ridge, ensuring that residents receive compassionate, person-centered care that fosters empowerment, community, and long-term recovery stability.

Additional Requirement

• Valid driver's license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

• Maintains current and complete vaccination(s), as required by CCH and defined by the Centers for Disease Control and Prevention and local health authorities.
• Recruits, hires, and trains all staff within designated programs/teams, providing resources, tools, professional development, leadership development and ongoing support in alignment with department goals.
• Conducts a minimum of bi-weekly supervision with all direct reports. Sets staff performance objectives to meet individual and department goals, as well as project requirements.
• Plans for and facilitates weekly meetings for designated programs/ teams to: provide organizational and resource updates; conduct group trainings; invite complex situation conferencing and resource sharing; solicit feedback; allow for staff debriefing, sharing, and peer-led education; and manage process improvements.
• Establishes, strengthens, and maintains relationships with internal and external partners, outside agencies, departments, stakeholders, referral sources, and other community homeless services organizations, which may include grantors and other funding sources and public entities involved in the issue of homelessness.
• Provides leadership regarding issues of homelessness, Trauma Informed Care, Harm Reduction, Housing First, and other best practices.
• As requested, assists Director with department budget meetings, addresses errors with accounting and communicating budget updates and adjusting spending patterns to program staff. As requested, assists in the development and oversight of program budgets, grant applications, and project deliverables.
• Operates within a framework that promotes Equity, Inclusion, and Diversity across the organization including clients and staff.
• Implements quality improvement activities, providing oversight, implementation, documentation, and follow-up.
• Demonstrates core competency in EHR (Electronic Health Record), HMIS (Homeless Management Information System), and/or any other relevant databases or platforms and assures staff competency in documentation standards.
• Understands and follows the related policies and procedures of CCH.
• Assists with the preparation and analysis of assigned reports to all funding sources as required by Program Director or funder. Implements and oversees fidelity of the reporting systems and data tracking tools used by programs.
• Maintains a work environment that is marked by respect for others; that values equity and inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork.
• Documents any interactions with clients in the appropriate database (for example: EHR/HMIS).

Qualifications Summary

• Bachelor's degree in human services, social work, psychology, counselling, international relations, or related field preferred. Experience may be substituted for education.
• Management and supervisory experience preferred.
• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Experience, competence, and sensitivity in working with chronically homeless individuals, especially those who have difficulty engaging in treatment, suffer from mental illness or substance addiction, or are otherwise impaired or disconnected. Awareness of and aptitude for practicing the precepts of Trauma Informed Care.
• Ability to pass automobile insurance carrier's motor vehicle record investigation.

$60,770 - $72,924 a year

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.