Patient Care Coordinator (Temporary)

The Patient Care Coordinator serves as the primary point of contact for patients and families throughout the neurology care process, ensuring a seamless and compassionate experience from referral to follow-up. This role coordinates all aspects of patient scheduling, intake, and communication between patients, providers, and clinical staff. The coordinator manages sensitive health information with confidentiality, assists with insurance authorizations, and supports efficient clinic operations. Success in this role requires exceptional organizational skills, attention to detail, and the ability to provide empathetic, professional service to patients navigating complex neurological and psychological evaluations.

Working closely with a broad care team, the Patient Care Coordinator plays a vital role in supporting timely access to care, maintaining accurate documentation, and upholding the highest standards of patient service and operational excellence.

This is a long-term, temporary position.

Answer phone calls and facilitate the handling of informational and other requests by callers.

• Answer and analyze telephone requests.
• Triage and assess importance of telephone calls using problem-solving skills and take/route messages as appropriate.
• Transfer or direct calls to appropriate person or department.
• Schedule computerized patient appointments, diagnostic testing and referrals as requested.

Assist patients with appointments and coordinate provider orders.

• Greet patients warmly and professionally.
• Update patient information, as necessary.
• Complete appropriate paperwork for insurance pre-authorization; route to assigned areas.
• Collect and route patient copayments according to standard Clinic procedures.
• Coordinate/facilitate provider orders for further services, referrals, and additional follow-up patient appointments.
• Facilitate hospital admission orders, as necessary.

Assist Physician/Professional Staff with patient care.

• Room patients as requested by provider.
• Assist provider in exam room as requested.
• Collaborate with physician regarding patient care and relay instructions/medical advice to patient under supervision of physician.
• Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.
• Clean and stock exam rooms

Process charges, insurance, and prior authorization.

• Review and code charge tickets to ensure that they are complete and accurate, forward to Information Services in a timely manner for processing.
• Obtain hospital billing information for hospital charge tickets, review, and code for submission to Information Services.
• Obtain authorizations from insurance companies, employers, attorneys and work comp carriers for diagnostic testing, referrals and office visits as ordered by provider.
• Assist patient with insurance forms as requested and forward to appropriate department.
• Pre-certify patients for hospital admissions as mandated by insurance company.

Perform miscellaneous Medical Record duties.

• Retrieve medical records for patient appointments and as required by provider.
• Update and file medical records in accordance with Clinic policy and procedures.
• Establish new patient medical records; organize records as necessary for patient appointments.
• Obtain appropriate authorizations for releasing patient information.
• Route all medical/legal and records requests as needed.
• Direct all patient correspondence (test results, referral letters, etc.) to provider for review and maintain file correspondence folders as necessary.

Perform miscellaneous clerical duties.

• Print and distribute daily schedules and charge tickets to providers.
• Process medication refill requests in a timely manner.
• Collect information and data for outcome studies as related to MCN.
• Retrieve and distribute mail.
• Order supplies as necessary

Education and Experience:

• High School graduate or GED equivalent.
• Accurate and precise reading and writing skills.
• One-year previous medical office experience.

Knowledge, Skills, and Abilities:

• Patient centered, strong customer service orientation.
• Ability to handle multiple providers and/or priorities along with deadlines and troubleshoot and resolve problems.
• Ability to work independently, exhibit mature judgment and make sound decisions.
• Knowledge of medical terminology and ICD-9/CPT coding.
• Good human relations and organizational skills.
• Ability to type 45 wpm.
• Ability to handle confidential information with the utmost judgment and discretion.
• Proficiency with MS Office, including Word, Excel and Outlook.
• Knowledge of EMR spelling/grammar