Specialist II, Employee Relations

Applications due by November 14 , 2025

Goodwill of Colorado

Job Description

Pay: $60,000 - $65,000

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday 8:00am - 5:00pm; Hybrid work opportunity

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

JOB SUMMARY:

The Specialist II, Employee Relations exists to administer programs and policies that create and foster a culture and environment where employees can fulfill the mission of helping people reach their highest level of personal and economic independence. This role will accomplish this by advising management regarding the preparation and delivery of coaching and development documents, receiving, and acting on employee complaints and grievances, interacting with the Department of Labor related to unemployment insurance, resolving cases related to Equal Employment Opportunity Commission (EEOC), Occupational Safety and Health Administration (OSHA), Department of Regulatory Agencies (DORA), Office of Federal Contract Compliance Programs (OFCCP), and other Human Resources (HR) related activities.

ESSENTIAL FUNCTIONS:

• Assists in coordinating/performing employment activities (i.e. onboarding, hiring, termination discussions, etc.)
• Provides front-line support in the prevention, investigation, resolution, and referral of Employee Relations (ER) problems.
• Advise management regarding the preparation and delivery of coaching and development documents.
• Receives and acts on employee complaints/issues through various means of communication to include email, virtual meetings, and one-on-one coaching conversations.
• Responsible for internal investigations into alleged misconduct; resolve complaints; reinforce and explain company policies and procedures to employees and management.
• Follow through on all ER activities (complaints, investigations, etc.).
• Maintain ability to work in a fast-paced environment and effectively manage competing priorities, includes ability to handle a large number of inquiries/investigations.
• Ensure compliance with labor laws and regulations.
• Exercise sound judgment and expertise within broadly defined policies and practices.
• Work effectively with diverse groups of employees including employees with barriers to employment (disabilities, disadvantages, etc.).
• Professional, neat, and personable at all times.
• Maintain strict confidentiality of all sensitive employee data.
• Effectively communicate company policies and processes to employees and management.
• Listen to employee feedback and follow-up as necessary.
• Advise management of significant events or situations that could negatively affect the company and those events where an employee or department has positively affected the company.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A Bachelor's degree is preferred; Human Resources Management or similar; PHR certification is preferred.

Experience:

• Minimum of 3 years dedicated focus on Employee Relations. Additional Human Resources experience in management is preferred.

Other:

• Communication: Ability to effectively communicate for mediating disputes, explaining policies, and facilitating discussions between employees and management.
• Problem Solving: Creative and analytical problem-solving skills.
• Conflict Resolution: Adept at resolving disputes and tensions, ensuring a harmonious work environment.
• Negotiation: Strong negotiation skills for finding mutually beneficial solutions during conflict resolution.
• Labor Law and Compliance: A thorough understanding of labor laws for protecting both the company and employees.
• Empathy and Emotional Intelligence: Ability to show empathy and navigate sensitive situations.
• Leadership and Influencing Skills: Ability to guide and influence others to effectively navigate employee relations situations.
• Organization and Detail Orientation: Ability to stay organized and pay attention to detail for managing records and ensuring compliance with policies.
• Policy Development and Implementation: Ability to implement company policies and procedures.
• Employee Engagement: Ability to assess and improve employee satisfaction, motivation, and commitment.
• Training and Development: Ability to provide training and development opportunities for employees to enhance their skills and knowledge.
• The incumbent will be required and must have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 - 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 256 - Specialist II, Employee Relations Dept Number: 9400

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - NEVER

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - FREQUENTLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - CONTINOUSLY, Driving