Team Lead, Scheduling

General Summary:

With minimum supervision, provide lead support to the division/team staff. Coordinate the workflow to ensure unit performance is maintained.

Essential Functions:

Oversee the work of the division/team staff and manage the daily work volume including service agreements with business partners

Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations

Coordinates with other units/departments to facilitate special requests, change in processes and resolution of workflow/production issues

Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures

Develop and monitor schedules for primary areas of responsibility for assigned staff

Acts as point of contact for escalated client or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction

Support department and strategic initiatives by meeting target goals and objectives set by management

Participates and offers input in the hiring and interview process for open positions within the Division

Job Specifications:

Two to four years of experience in applicable functional area

Excellent verbal communication skills

Ability to speak in group situations and discussions toward resolving issues

Clearly and concisely communicate project issues and status

Demonstrated ability to handle multiple projects while meeting department timelines

Proficient with word processing and spreadsheet applications

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.