Mgr. National Repair Center - Mahwah NJ

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide
• 8 global R&D centers, investing ~10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

Job Summary
The Manager, National Repair Center oversees all aspects of repair center operations, ensuring customer satisfaction, timely turnaround, and adherence to quality and financial goals. This role directs a team of supervisors, technicians, and coordinators responsible for product repairs, inventory management, and service documentation. The manager ensures smooth workflow, high repair standards, and optimal resource utilization while fostering a culture of accountability, efficiency, and continuous improvement.

What You'll Do

• Lead daily operations of the National Repair Center to meet company goals for customer satisfaction, revenue, and profitability.
• Monitor technician workloads to ensure timely repairs and compliance with quality standards.
• Review and approve service orders, repair documentation, and correspondence to ensure accuracy and completeness.
• Manage the return and analysis of defective parts with OEM vendors to maintain high-quality standards and adequate inventory.
• Collaborate with Quality Engineering on product reliability, MDR, and customer complaint investigations.
• Oversee spare parts, test equipment, and loaner inventory to ensure availability and accurate tracking.
• Recommend spare part purchases and programs to enhance product performance and generate additional revenue.
• Conduct audits of the repair center to maintain proper static handling, clean workspace conditions, and calibrated test equipment.
• Supervise and develop staff, providing training, performance feedback, and ongoing professional support.
• Manage loaner equipment inventory and coordinate repair and return processes for international customers.

What You'll Bring

• Associate's or Bachelor's degree in Electronics or a related field.
• Minimum of 5 years of technical repair and leadership experience in a service or repair environment.
• Strong analytical and organizational skills with the ability to interpret reports and manage budgets.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in PC applications and familiarity with test equipment and mechanical tools.
• Ability to handle technical challenges and dissatisfied customers with professionalism and composure.

Work Environment
This position is based in Mahwah, NJ, in a repair center and office environment. Light lifting and occasional mechanical assembly/disassembly may be required. Regular collaboration with customers, vendors, and internal departments is essential.

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more-all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.