Senior Global Human Resources Advisor

As a Senior Global HR Advisor, you will be a trusted partner to employees and managers across regions, delivering exceptional HR advisory, employee relations, and culture-building support. You'll help operationalize global HR programs, ensure compliance, provide talent solutions to complex problems, enrich our employee experience, and enable high-performance behaviors consistent with Hyland's values and growth ambitions.

This role operates within a global ticketing queue, where timely triage, accurate complexity assessment, and adherence to key performance indicators (KPIs) and service level agreements (SLAs) are essential to delivering consistent and high-quality HR support.

The Senior Global HR Advisor handles complex or high-risk cases, mentors' peers, and will play a role in identifying global process improvement initiatives.

1. HR Advisory & Manager Enablement

* Serve as a trusted point of contact for employees and managers across multiple countries via a global ticketing system

* Triage incoming tickets assess complexity and prioritize resolution in alignment with SLAs and KPIs.

* Coach leaders on performance and talent management compensation engagement and team development to drive accountability and growth.

* Interpret and apply HR policies in alignment with Hyland's values culture and global compliance standards along with country-specific laws / regulations.

* Partner with HRBPs and COEs to bring consistency to global initiatives while adapting for local market needs.

2. Employee Relations & Compliance

* Manage employee relations cases through our global case management system with objectivity and speed.

* Conduct investigations document findings and make recommendations that balance risk fairness and business impact.

* Partner with Legal HRBPs and regional leaders to ensure compliance with local labor laws.

* Lead complex or cross-regional cases and advise on global ER standards and trends.

3. Operational Excellence & Continuous Improvement

* Coordinate end-to-end operational logistics for talent transformation programs and workforce transitions.

* Support and refine HR processes for efficiency scalability and positive employee experience.

* Identify opportunities to leverage AI and automation tools within HR workflows.

* Maintain accurate documentation and HR system data (Workday).

* Lead projects that enhance global HR case analytics automation or self-service capabilities.

4. Culture Engagement & Change Enablement

* Champion Hyland's organizational values and evolving "high-performance global tech" culture helping employees and leaders understand and embody it.

* Collaborate closely with HR Business Partners to translate business strategies into actionable HR initiatives aligning talent structure and culture to meet evolving organizational needs.

* Partner with leaders to interpret engagement survey results and drive meaningful action plans.

* Support organizational change initiatives and new ways of working.

* Facilitate manager training or engagement workshops and share regional best practices globally.

* Bachelor's degree in human resources Business or related field.

* 7+ years HR experience

* Experience supporting employees and leaders across multiple countries or regions. * Strong Understanding of local employment practices and labor laws.

* Proven track record managing employee relations cases with sound judgment and confidentiality.

* Experience in fast-paced tech SaaS or digital business.

* Experience working within a ticketing system and meeting defined SLAs/KPIs.

* Fluent in English and local language(s) in country/region where you reside

* Advanced HR certification (e.g. SHRM-CP/SCP CIPD).

* Experience with Workday and Global Case Management Tools.

* Demonstrated experience using AI or HR technology solutions to enhance HR delivery.

Who You Are

* You care deeply about people and business outcomes - and you bring balanced judgment to both.

* You're energized by complexity and global scale.

* You thrive in fast-moving environments where innovation accountability and collaboration are expected.

* You embrace data technology and automation as enablers of great HR service.

* You are comfortable working in a ticket-driven environment and understand the importance of triage prioritization and service metrics.

Competencies

* Integrity and trust

* Business acumen and judgment

* Coaching and influence

* Global and cultural awareness

* Data-driven decision making

* Continuous improvement mindset

About Hyland

At Hyland, we're reinventing the future of work through AI-enabled content solutions that empower organizations around the world. Our people are at the heart of this transformation - and our HR team is central to creating a high-performance, inclusive, and connected global culture that allows every employee to thrive.