Sr. Director, Digital Employee Experience

Your Role

The Sr. Director, Digital Employee Experience is a transformational technology leader responsible for creating a world-class digital ecosystem for Stellarus and Blue Shield of California's employees and developers. This leader modernizes the way our people work by embedding AI at the core of support, productivity, and development environments - from running an AI-powered helpdesk with cutting-edge conversational agents to enabling developers with next-generation AI coding, testing, and automation tools.

This role elevates productivity, improves service outcomes, and shapes the digital foundation that enables our teams to work smarter, faster, and more securely. You will lead strategy, engineering, service delivery, and experience design across all employee-facing technologies, ensuring our workforce has access to intuitive, intelligent, self-service solutions.

We are looking for a leader who loves innovation, thinks strategically, and builds high-performing teams that embrace AI-driven ways of working. Someone who champions creative problem-solving, drives continuous improvement, and inspires the organization to adopt modern digital capabilities that transform how work gets done.

Your Knowledge and Experience

* MS in Computer Science, IT, MIS, or equivalent experience
* 15+ years in IT, including 8+ years building and leading high-performing technical teams
* Demonstrated success as a technology evangelist, driving adoption of modern workplace, collaboration, and developer capabilities
* Deep experience with AI-enablement across employee support, digital workplace technologies, and/or developer ecosystems
* Significant experience with Office 365, cloud productivity suites, enterprise collaboration tools, and modern endpoint management
* Proven ability to lead change in a dynamic environment and translate emerging technologies into measurable business value
* Strong experience with process engineering, automation, tool consolidation, and operational excellence
* Thrives in fast-paced environments with prior experience in start-up culture, bringing adaptability and innovation to the team.
* Background in software product and services with a strong understanding of delivering customer-focused solutions.
* Hands-on understanding of desktop engineering, mobile device management, content/search platforms, and workflow technologies
* Experience implementing and maturing asset management programs to optimize spend and utilization
* Broad knowledge of system design, analysis, development, testing, and implementation
* Exceptional written and verbal communication skills with the ability to influence senior leaders and inspire teams

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