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THE POSITION
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Are you a solution oriented person who is ready to hit the ground running in a structured trainee role? Join the Department of Revenue's Customer Experience Center, Customer Service Division as a Customer Experience Associate Trainee this tax season. With our team, you will gain the knowledge, skills, and experience to provide technical responses, taxpayer assistance, and excellent customer service that has a direct impact on the people of Pennsylvania. If you can learn what it takes to excel in a fast paced environment, we want to hear from you!
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DESCRIPTION OF WORK
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In this structured trainee position, you will participate in six-month formal, informal, and on-the-job training programs designed to set you up for professional success! With our team, you will develop the knowledge, skills, and experience necessary to assist taxpayers and their representatives with tax filings and inquiries this coming season. You will learn to:
- Provide appropriate technical responses and taxpayer assistance, verbally and in writing, to advise taxpayers or their representatives of their rights, responsibilities, and relevant tax procedures.
- Assist taxpayers with the review, interpretation, and explanation of Pennsylvania State tax laws, rules, regulations, and procedures.
- Review documents to determine if returns were filed correctly and advise taxpayers of any actions needed to ensure their taxes are filed properly.
If you are ready to learn what it takes to help Pennsylvania's taxpayers and their representatives this tax season, we want to hear from you!
Interested in learning more? Additional details regarding this position can be found in the
position description
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Work Schedule and Additional Information:
- Seasonal, full-time employment. These tax season positions run approximately January 2026 through October 2026.
- Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
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REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
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QUALIFICATIONS Minimum Experience and Training Requirements:
- One year of experience maintaining fiscal or financial records; or
- One year of customer service experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be able to perform essential job functions.
Legal Requirements:
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Commonwealth Of Pennsylvania
$20.80 Hourly
dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan
Nov 18, 2025