Financial Aid Coordinator I

Student Financial Assistance:

The Office of Student Financial Assistance operates under the Division of Student Success and Well-Being (SSWB). As a member of the Enrollment Services Professionals, the office actively participates in a range of services that support academic admissions, course registration, financial aid, and orientation for both current and prospective university students. Staff in the Office of Student Financial Assistance are dedicated to advising applicants and their families on financial aid options and broader educational planning to help them make informed decisions about their academic futures.

The Opportunity:

UCF's Office of Student Financial Assistance is currently accepting applications for a Financial Coordinator I. This position will process a variety of award requests, ensuring timely and accurate disbursement in accordance with institutional and donor guidelines. The role also includes reconciling multiple types of scholarship funding, such as institutional, state, federal, and private sources, to ensure compliance, accuracy, and appropriate fund utilization.

Responsibilities:

• Provides informed counseling to students and parents regarding the financial aid process including loans, grants and scholarships.

• Provides information on available options and programs.

• Coordinates the processing, posting, and disbursement of loans and scholarships.

• Processes payment refunds and/or adjustments.

• Monitors and coordinates reports for compliance and reconciliation.

• Evaluates questions and escalated incidents from student correspondence, phone bank, front desk, emails, and other contacts to resolve loan issues and concerns.

• Develops training materials and assists in presenting financial aid information to groups of students, parents, high school counselors, and/or the general public in workshop or training sessions.

Minimum Qualifications:

Bachelor's degree or Master's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 2+ years of relevant work experience.

• Experience with financial aid management systems such as PeopleSoft or similar platforms used in higher education.

• Knowledge of federal, state, and institutional financial aid regulations and reconciliation procedures.

• Proficiency in data analysis and reporting tools such as Excel.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.