Director AI Product Development

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

The Director Artificial Intelligence (AI) Product Development is a strategic leader responsible for defining and driving the product vision, strategy, and execution for AI-native solutions across the Surescripts enterprise. Operating within the Silicon Valley Product Group product operating model, this role partners closely with cross-functional teams including product management, engineering, and design to ensure that AI investments deliver measurable value, align with customer needs, and support the company's long-term innovation goals.

This leader will champion a customer-centric, outcomes-driven approach to product development, guiding empowered teams through product discovery, planning, development, launch, and performance optimization. The Director will ensure that every AI product investment answers the critical "So What?" clarifying the problems being solved, the stakeholders impacted, and the measurable outcomes achieved.

The incumbent will lead the development of Surescripts' AI product portfolio, working backwards from desired outcomes to define capabilities, prioritize features, and guide technical trade-offs. This role requires deep expertise in product strategy, AI technologies, and healthcare operations, along with a strong commitment to responsible innovation and continuous improvement

• Define and champion the AI product vision and strategy, ensuring alignment with Surescripts' enterprise goals and customer needs.
• Lead product discovery efforts, working backwards from desired outcomes to identify opportunities, define problems, and validate solutions through customer and market insights.
• Guide product teams including product managers, designers, and engineering partners in applying the Silicon Valley Product Group product operating model to deliver AI-native solutions that are valuable, usable, viable, and feasible.
• Own AI product planning and prioritization, including roadmap development, release strategies, capacity projections, and cross-functional dependencies.
• Collaborate closely with engineering and architecture teams to ensure technical feasibility, support innovation, and guide trade-off decisions that align with product objectives.
• Oversee product launch readiness, including stakeholder communications, operational alignment, and customer enablement for each release.
• Monitor product performance and impact, using data-driven insights to assess outcomes, inform continuous improvement, and guide strategic decisions.
• Lead business reporting and stakeholder engagement, including regular reviews of product metrics, performance trends, and strategic recommendations.
• Foster a culture of innovation and accountability, mentoring Surescripts product leaders and promoting best practices in product strategy, experimentation, and responsible AI development.
• Serve as a strategic advisor to senior leadership, translating product performance into actionable insights and shaping the future of AI at Surescripts.

Basic Requirements:

• Bachelor's Degree or equivalent experience
• 10+ years of related, progressive experience.
• 7+ years of experience in the Healthcare Industry
• 5+ years of experience in Product Leadership managing product teams
• 3+ years of experience delivering products in AI, Data Science, and/or Advanced Analytics

Preferred Qualifications:

• 5+ years of experience operating in SVPG framework or substantially similar outcomes-driven product operating model

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.