Sr. Salesforce Developer
Job Summary As a Senior Salesforce Developer, you'll play a key role in designing and building solutions that support clinical applications, workflows and the UCSF Health contact center. You'll use your expertise with Apex, Lightning Web Components, Visualforce, Data Cloud, and integrations to create reliable, scalable systems that help clinicians document, access, and share information effectively. You'll collaborate with clinical and business teams to translate real-world workflows into Salesforce solutions, ensuring that applications meet both operational needs and compliance standards. You'll also contribute to improving development practices through CI/CD and package management, while helping to shape the future of our Salesforce platform. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $133,300 - $219,500 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description Health IT are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.
Incumbent must be able to adhere and emulate Health IT culture and core values as stated below:
People First: Patients are healthier and families happier with Health IT to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.
Health IT Core Values include:
Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,
exhibits bias-to-action, and avoids analysis-paralysis
Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization. Required Qualifications
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- Certification:
- Salesforce Platform Developer I & II
- Salesforce Administrator
- Salesforce Platform App Builder
- Minimum of 5 years of hands-on experience with Salesforce development, including but not limited to Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies. Knowledge of operations, systems, and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
- Demonstrated experience with CTI integration frameworks, CI/CD pipelines, and package-based development.
- Strong background in technical configuration and integration with web and enterprise applications.
- Understanding of contact center operations (call routing, queue management, IVR flows, agent skill assignment, service level reporting).
- Knowledge of HIPAA, PCI, or other regulatory standards.
- Ability to apply advanced problem-resolution skills to highly complex issues across multiple domains to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.
- Advanced written and verbal communications skills to convey highly technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.
- Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
- Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.
Preferred Qualifications
- Advanced organizational and project management skills, and the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
- Certification: Salesforce Application Architect
License/Certification
- Certification:
- Salesforce Platform Developer I & II
- Salesforce Administrator
- Salesforce Platform App Builder
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 006039 CLIN APPLICATIONS PROFL 4 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
Nov 18, 2025