Principal Engineer/Scientist PMQ

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

As a Principal Engineer/Scientist PMQ in the Complaint Investigation Resolution Chapter, you are accountable for proactively managing the complete lifecycle of product quality issues, from initial intake to final resolution. This includes independently investigating and troubleshooting cases, collaborating with global and local teams to implement solutions, and ensuring all actions meet strict regulatory and quality standards. You will be responsible for creating and approving critical customer communications, contributing to regular quality reports, and analyzing data to identify and address emerging product performance trends. This role also involves leading department-wide projects and initiatives, mentoring colleagues, and serving as a key representative for the department in cross-functional meetings, audits, and inspections.

The Opportunity

• You drive business results and customer value by performing activities as required to meet Q&R goals and objectives independently. You are able to identify improvements and implement through collaboration with your manager.

• You act as a coach for colleagues with less experience and help the develop skills/expertise.

• You create and negotiate Quality Assurance Agreements, investigate quality issues, define product requirements and supplier controls, and monitor and manage supplier performance for all products provided by external partners

• You prepare documentation for and participate in audits at Roche and at our suppliers as applicable. You are able to troubleshoot issues as they arise, develop and independently implement solutions to ensure that daily work is completed without jeopardizing compliance. You communicate significant quality or regulatory issues and risks that may impact product quality or regulatory compliance in a timely manner to Executive Management.

• You advance the work of the Networks, making tradeoffs and breaking silos. You initiate activities independently and initiate interactions across departments as applicable.

• Empower and enable the Networks by maintaining strong partnerships with colleagues and business partners to assure alignment around strategic projects and day-to-day activities. You build a culture of continuous improvement.

• You enable the organization's New Ways of Working and act as role-model for Agile Leadership behaviors, as well as for our culture, mindset & behaviors as defined in Diagnostics Operating Principles.

Who you are

• You have a Bachelors in life sciences, pathology, engineering or related fields required. Advanced degree in Electrical Engineering, Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences is preferred.

• You have at least 5 years of work experience in a technical product support role, research and development setting, technical customer support role, product complaint handling or related function.

• You have extensive knowledge of strip manufacturing/chemistry and associated failure modes, highly preferred.

• You are familiar with statistical analysis methods used for data trending

• Proficiency in technical writing is required.

Preferred Knowledge, Skills and Abilities

• Formal Six Sigma training

• Experience using the IRM/CAPA process and related systems

• Audit experience

Location

You are based in Indianapolis.

Relocation assistance is not available for this position.

The expected salary range for this position based on the primary location of Indiana is $73,430 and $169,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.