Temporary Lead Facility Attendant

POSTING TYPE: Temporary/Seasonal
DEPARTMENT: Parks
HOURS: 15-25 hours per week. Predominantly weekend hours with additional shifts Monday-Friday including mornings, mid-day, and evenings.
HIRING RANGE: $19.00 - $22.00/hour (depending on qualifications)
LOCATION: Will vary and may include: Lebanon Hills Visitor Center (primary location), Dakota Lodge, West St. Paul, Schaar's Bluff Gathering Center, Hastings and other park rental facilities.
CLOSE DATE: This posting will remain open until all available position are filled

Leads work closely with temporary, part-time, and full-time staff, performing core Facility Attendant duties while also taking on administrative, project-based, and shift lead responsibilities. This role is ideal for those looking to expand their experience in park operations, customer service, and leadership within the outdoor recreation field. Come work for Dakota County Parks!

This is a dynamic role with a flexible schedule of an average of 15-25 hours per week. Longer shifts happen predominantly on weekends when facility rentals occur. Additional projects, system-wide park operations support, and administrative tasks are part of this role's weekly schedule; including staffing support at the Lebanon Hills Visitor Center front desk, answering park-wide questions, processing transactions and cash handling, weddings and other rental facility hosting, and facility tours. Benefits of working for Dakota County Parks include working in beautiful park spaces, mileage reimbursement, and cell phone stipend. Work is performed with considerable independence and accountability.

Who We Are
Dakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence public service, with a focus on four values: Service, Integrity, People, and Innovation.

Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

• Must be at least 18 years of age or older, and
• 1 year of customer service experience, and
• Valid Driver's License.

• Previous work experience leading others.
• Previous work experience in a parks, recreation, or event center setting.
• Experience coordinating and/or staffing events, or event set up and take down.
• Cash handling and point of sale experience.

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Provide high-level customer service to ensure visitors receive accurate and appropriate information in a welcoming and timely manner at visitor centers, rental facilities and park spaces.
2. Staff Dakota County Park rental facilities as a shift lead. Assist customers (rental customers and public) and provide lead direction to facility attendants. Ensure rental space and equipment is maintained in good working order.
3. Assist with administrative and logistical tasks for scheduling and facility management.
4. Greet and initiate direct contact with clients and customers to ensure positive experiences and troubleshoot and address challenges in a proactive, service-oriented manner.
5. Ensure all paperwork including rental agreements, incident reports, and daily logs are completed accurately.
6. Utilize computerized reservation software, Microsoft Office applications, and onsite AV systems. Communicate to coworkers, visitors and renters in person, by phone and email.
7. Ensure cash handling and daily record keeping procedures are followed.
8. Carry, move, organize, and/or set-up County facility equipment, such as: banquet tables, chairs, picnic tables, or similar equipment.
9. Assist with light custodial and ground maintenance as needed.
10. Assist with special projects and perform other duties as apparent or assigned.

• Experience providing high level of customer service.
• Strong verbal and written communication skills.
• Ability to be diplomatic and pleasant under stressful conditions.
• Comfort and ability to communicate effectively and appropriately with a variety of audiences, customers, staff, and supervisors.
• Interest in leadership growth and responsibilities.
• Self-motivated, self-driven, and enthusiastic about the outdoors.
• Ability to work with little supervision.
• Proven ability to work well with others.
• Ability to work Friday-Sunday, and flexible hours (evenings, weekends, and holidays).
• Familiarity with Microsoft Windows computer applications.
• Ability to effectively operate A/V equipment, such as LCD projectors, sound systems and microphones.
• Physical ability to carry, lift, push/pull, and move facility equipment (e.g. banquet tables and chairs).
• Willing to learn and perform other duties.

Selection Process

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct background and reference checks before hiring