VP of Deposit Operations (Hybrid)

Essential Duties/Responsibilities

• Develops and communicates the strategic vision for deposit operations, ensuring alignment with the credit union's mission and goals while leading both long and short-term planning to achieve optimal performance, growth, and member satisfaction.
• Oversees all aspects of deposit operations, including deposit accounts, account origination systems, ITMs, remote deposit channels, mailroom/courier functions, and specialty accounts (business, fiduciary, IRAs), ensuring effective execution.
• Sets, approves, and monitors departmental objectives, KPIs, and performance metrics for all direct and indirect reports within deposit operations, ensuring accountability and high performance.
• Serves as a trusted advisor to the executive team on all matters related to deposit operations, and prepares and presents departmental performance reports, KPIs, and strategic recommendations to executive leadership and the Board as required.
• Drives process improvement and change management initiatives to enhance service delivery, reduce risk, streamline workflows, and support organizational innovation, including approval of major operational enhancements, technology investments, and product launches.
• Ensures robust quality control, risk management, and audit readiness across all operational areas, leading the resolution of audit findings and the implementation of regulatory updates in partnership with compliance and risk management teams.
• Oversees the development, implementation, and continuous improvement of policies, procedures, and controls to ensure operational efficiency and regulatory compliance, maintaining expert-level knowledge of applicable laws, regulations, and industry standards.
• Partners with executive leadership, IS, compliance, marketing, and retail to deliver integrated solutions, advance organizational initiatives, and address escalated issues to enhance the member experience.
• Develops and sustains high-performing teams by executing effective recruitment strategies, comprehensive training programs, ongoing coaching, and fostering professional growth, while overseeing personnel management activities such as job assignments, staff development, performance evaluations, compensation reviews, promotions, and internal transfers.
• Leads the development, management, and oversight of departmental budgets and forecasts, ensuring responsible allocation of resources and achievement of financial targets.
• Champions a culture of accountability, innovation, and continuous improvement by modeling core values, communicating organizational vision and priorities, and promoting best practices and adoption of new technologies.
• Leads enterprise-level risk management and regulatory compliance strategies related to deposit operations, including oversight of audit responses and regulatory examinations, and ensures the organization is proactive in adapting to industry changes.
• Represents the credit union in industry forums, with regulatory agencies, and in managing key vendors and partner relationships.
• Promotes and establishes strong, positive, and productive working relationships throughout the organization.

Key Behaviors for Success

• Excellent verbal and written communication skills; adept at building productive relationships and influencing across all organizational levels.
• Demonstrates strong supervisory and leadership abilities by consistently motivating and developing teams to achieve high performance. Effectively sets clear goals, monitors progress, and holds both self and others accountable for delivering results.
• Skilled in managing multiple priorities, meeting deadlines, and coordinating activities with other departments, consistently demonstrating accuracy and attention to detail.
• Strategic thinker who anticipates industry trends, translates strategy into actionable initiatives, and drives growth and operational excellence.
• Resilient and adaptable leader, effective in communicating with diverse audiences and leading change initiatives.

Statement of Understanding

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not poses undue hardship to the organization or create significant health or safety risks.

Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Equal Employment Opportunity (EEO)

Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.

E-Verify

Georgia United participates in the U.S. Department of Homeland Security's E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.

Bachelors of Business Administration (preferred)
Masters (preferred)

*Comprehensive knowledge of applicable federal and state regulations, risk management, and audit requirements related to deposit operations. (required)
*Demonstrated success in strategic planning, budget management, and leading large, multi-disciplinary teams. (required)
*Proven expertise in deposit product management, account origination systems, ITMs, remote deposit capture, and related operational processes. (required)
10 years: *10+ years of experience in deposit operations or retail financial services, with at least 7 years in a leadership role overseeing multiple functional areas and managing teams across various leadership levels. (required)
*Bachelor's degree in Business Administration, Finance, or a related field; Master's degree preferred. (required)

Skills