Case Manager, Social Services

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Salary Range: $66,300 - $66,300

Position Summary

University Life was created to develop and enhance the student experience at Columbia. Working in collaboration with students, faculty, and staff, University Life strengthens resources, policies, and conversations and builds community outside of the classroom. Our efforts all connect to core values for the Columbia community:

• Inclusion and belonging
• Health and well-being
• Sexual Respect
• Community Citizenship

University Life is a central division focused on enhancing the student experience across Columbia's 17 schools and colleges. We serve as a student life hub for the University and are committed to promoting a diverse and inclusive campus culture where students can thrive in all dimensions of their lives. In University Life, we focus on connecting students to each other, to the broader University and surrounding community, and to opportunities beyond their schools.

We work to educate students about Columbia's values and policies, as well as share essential and timely information with students from the University. Through our programs, services, and partnerships, we support students' educational enrichment during their time at Columbia. The University Life division consists of four departments: Student Life, Center for Student Success and Intervention, Religious Life, and Community Impact.

Community Impact (CI) is seeking a dedicated, compassionate, and culturally competent Social Services Case Manager to join our team. Reporting to the Assistant Director, Adult Education the Social Services Case Manager will supervise the Social Services team that assists CIs adult education adult learners with social services, government benefits, and next steps programs. This includes but is not limited to, immigration, housing, healthcare, childcare services, and employment assistance programs.

This is a grant-funded position.

A strong internal candidate has been identified for this position; however, we are still accepting applications from other qualified candidates.

Responsibilities

• Serve as the primary case manager for adult learners across three programs: ESOL, GED, and Cafe Prep.
• Provide direct supervision, support, and mentorship to a team of up to 6 Student Support Coordinators.
• Conduct regular team meetings and one-on-one supervision sessions to discuss case management strategies, challenges, and progress.
• Ensure that Student Support Coordinators maintain accurate and up-to-date client records, including assessments, care plans, progress notes, and all grant-required paperwork, such as the Individual Student Record Form (ISRF), Initial Contact Form (ICF), and JobZone.
• Collaborate with the Program Managers of each Adult Education team and hold meetings to develop and implement case management programs and initiatives.
• Develop and deliver training programs for Student Support Coordinators to enhance their skills and knowledge.
• Maintain attendance records and work collaboratively with the GED Manager and Coordinators on student needs, participation, and retention.
• Organize and facilitate semi-annual community-based health fairs.
• Review and upload case management documentation to ensure compliance with organizational compliance on the Adult Student Information System and Technical Support (ASISTS) database.

Minimum Qualifications

• Bachelor's degree and/or its equivalent experience required, up to 2 years of experience. Background in Social Work or Psychology preferred.
• Certified Case Manager (CCM), or equivalent credentials.
• Multilingual (Spanish Highly Preferred).
• Complete 14 hours of professional development hours as required by the Regional Adult Education Network (RAEN).
• Ability to engage a diverse population of adult learners; excellent communication and interpersonal skills.
• Strong awareness of the barriers facing immigrants looking to integrate into the US workforce and academic environment.
• Willing to travel within the Harlem, Manhattanville, and Washington Heights communities.
• Strong computer skills, including experience with Microsoft Office and Google Suite.
• This position works two later shifts ending at 9 pm, 2-3 times per week.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.