Operations Manager

Psych-ZSFG-Adult-CWCM

Full Time

86891BR

Job Summary

The incumbent is responsible for managing administrative operations for Citywide Case Management (CWCM) Programs, which include Administrative Operations, Staff Supervision and Development, Compliance and Quality Assurance, Billing Support, Communications and Coordination, and Data and Reporting for over 200 staff, faculty, and interns. The position has direct supervisory responsibility for one five administrative assistants.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $100,100 - $164,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Division of Citywide Case Management Programs at UCSF/ZSFG, Department of Psychiatry, is located at 1263 Mission Street, San Francisco. The Division provides comprehensive outpatient treatment to those suffering from severe mental illness, often complicated by homelessness, chronic traumatization, institutionalization, substance use disorder, and chronic medical conditions. The mission of the Division is to help clients recover their prior functioning, while reducing reliance on acute services, and facilitating transitions from ZSFG psychiatric inpatient care, jails, or other institutions to the community. Our programs serve a diverse group of individuals, characterized by their social, cultural, and linguistic differences, and are structured around interdisciplinary teams. Interventions provided include psychotherapy, crisis intervention, psychotropic medication management, case management, outreach services, and employment assistance. The Division manages 17 programs with 10 funding sources, a budget exceeding $44 million, and a staff of 200 staff/faculty members, plus over 20 interns.

Required Qualifications

• Bachelor's degree in related area and minimum five years of experience including three in a supervisory/lead role or equivalent experience / training
• Demonstrated skills in employee supervision and HR administration. Five+ years of supervisor exp; experience with performance management
• Solid knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and / or personnel management within labor contract(s) and personnel policy
• Solid knowledge of common organization-specific and other computer application programs0
• Solid interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others.
• Solid skills to quickly evaluate complex issues and identify resolutions
• Solid organizational and customer service skills to effectively manage multiple priorities
• Solid knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll

Preferred Qualifications

n/a

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

007375 ADMIN SUPV 2

Job Category

Accounting / Finance, Human Resources, Professional (Non-Clinical), Professional and Managerial

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

SOMA (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Mon - Fri, 8hrs/day -Fully Onsite