New

MSR Fraud (ATL) - 01/12

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan

Nov 19, 2025
Job Title: MSR Fraud Specialist Job DescriptionAs an MSR Fraud Specialist, you will respond to inquiries and requests from members within a 24/7 high volume, schedule-driven, and structured contact center operation. You will provide information about products and services while demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. You will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, advising members of other products and services that may fit their needs. Responsibilities * Respond to member inquiries and requests promptly and professionally. * Provide information about products and services with accuracy. * Perform financial transactions for various accounts such as savings, checking, consumer loans, and credit cards. * Advise members on additional products and services that meet their needs. * Maintain high levels of customer service within a structured contact center environment. Essential Skills * Customer service experience * Proficiency in data entry * Experience with inbound and outbound calls * Ability to adapt to multiple systems * Strong active listening skills * Compliance with policy and procedures Additional Skills & Qualifications * Experience in a call center, administrative, secretary/receptionist, banking/mortgage, or high volume retail environment Why Work Here?Join the largest Credit Union in the world and serve the financial needs of our military and their families worldwide. With over 343 branches globally, we offer a dynamic and supportive work environment. Enjoy the opportunity to work remotely within a reasonable distance, and benefit from a flexible shift schedule that promotes work-life balance. Work Environment These are remote opportunities with the requirement to live within 60 miles of the designated address. The Contact Center operates 24/7/365 to accommodate members worldwide. We value work-life balance and offer shifts that can be worked with reasonable flexibility without significant negative impact on personal or family life. Scheduled events such as breaks and meals are structured, with shifts allowing for a one-hour variation in start and end times. The role involves taking back-to-back calls for the majority of the shift, with possible four-hour durations before the next break. Job Type & Location This is a Contract to Hire position based out of Sandy Springs, GA. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Sandy Springs,GA. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.