MSR (JAX) - 1/26

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Nov 19, 2025
Job Title: Member Service Representative (MSR) Job DescriptionAs a Member Service Representative (MSR), you will respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center. You will provide information regarding products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and superior customer service. Additionally, you will perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on products and services that may fit their needs. Responsibilities * Respond to inquiries and requests from members and other individuals in a high-volume contact center. * Provide information regarding products and services with demonstrated knowledge and active listening. * Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members of other products and services that may fit their needs. * Engage in positive member interaction to ensure an optimal experience. Essential Skills * Strong customer service skills. * Proficient in data entry and managing inbound and outbound calls. * Adaptability to multiple systems. * Ability to operate in a structured environment with policy compliance. * Experience handling high-volume calls. Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles. * Background in banking/mortgage, professional environment, or high-volume retail environment. Why Work Here?Join one of the largest credit unions in the world, serving the financial needs of military personnel and their families worldwide. Benefit from working in a dynamic environment with over 343 branches globally. Enjoy the opportunity to work remotely while maintaining work-life balance, with flexible shifts that respect your personal and family life. Work Environment These are remote opportunities, but candidates must reside within 60 miles of Jacksonville, FL. The contact center operates 24/7/365 to serve members worldwide. Shifts are flexible, with a one-hour window for start and end times. Scheduled breaks and meals are taken as per schedule, and you will be taking back-to-back phone calls for most of your shift, sometimes for up to four hours before the next break. Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Jacksonville,FL. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.