Insurance Customer Service Representative

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Michigan, Troy
Nov 19, 2025
* Job Opportunity: Insurance/Mortgage Customer Service Representative * Location: Hybrid (Troy, MI / Daytona, FL) Starting Pay: $17/hour (English) \| $18.50/hour (Bilingual - Spanish) Ready to kickstart your career with a leading company in insurance and mortgage services? Join our dynamic team and make a real difference while learning and growing in a supportive environment. Whether you have a background in insurance or just customer service experience, we'd love to meet you! What We Need: * * Experience:* At least 1 year of recent customer service experience (call center experience is a plus, but we'll also consider front desk/admin roles!). * * Skills:* Comfortable navigating a Windows PC, typing 35 WPM or more, and great communication skills (verbal & written). * * Tech Savvy:* Must have a reliable internet connection for remote training and working. * * Reliable transportation* for commuting. Nice to Have: * 2+ years of call center experience. * Insurance or mortgage background? Even better! Job Responsibilities: * Handle 35-45 inbound calls per day related to homeowners insurance (payment, coverage, and more). * Assist borrowers, insurance agents, and financial institutions with their insurance questions. * Research and resolve inquiries using multiple systems-speed and accuracy are key! * Multi-task between systems while documenting calls. * Maintain a professional and friendly attitude while problem-solving and ensuring customer satisfaction! Training & Schedule: * * Start Date:* 1/6 * * First 30 days:* Fully on-site (9:30 AM - 6 PM for training). * After training, switch to a hybrid schedule: 10:30 AM - 7:00 PM (based on meeting performance and attendance). * * No time off* in the first 6 weeks-be ready to dive in and learn! Why You'll Love Working with Us: * * Laid-back dress code:* Jeans and a shirt are totally fine! Just keep it professional. * * Fun Work Environment:* Work in a lively office with a great team. It gets rowdy when everyone's on the phones! * * Supportive Team:* Our supervisors and managers are here to help, plus there's a live hotline if you need assistance. * * Growth Potential:* Be part of Brown & Brown Insurance, a $2 billion company with opportunities for career advancement! Perks: * * Competitive pay, plus $18.50/hour* for bilingual candidates (Spanish). * * Hybrid work after training* - work from home! * * Modern facilities* with dual monitors, headsets, and everything you need to succeed. How to Apply: Ready for an exciting career change? Apply today, and let's see how you can be part of our amazing team! We can't wait to meet you. Job Type & Location This is a Contract to Hire position based out of Troy, MI. Pay and Benefits The pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Dec 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.