MSR AS (GPO) -1/20

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Nov 19, 2025
Job Title: Member Service Representative (MSR) - Contact Center Job DescriptionJoin our dynamic and structured contact center operation, where you'll respond to inquiries and requests from members within a high-volume, schedule-driven environment. As a Member Service Representative, you will provide information about our products and services using your knowledge, active listening skills, and adaptability to multiple systems. Your role will involve performing transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members on products and services that best meet their needs. Responsibilities * Respond to member inquiries and requests within a structured contact center operation. * Provide information about products and services with active listening and system adaptability. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members on additional products and services that may suit their needs. * Ensure optimal member experience and customer service in a high-volume environment. Essential Skills * Customer service experience in a high-volume call center. * Proficiency in data entry and multiple systems adaptability. * Ability to comply with policies in a structured environment. * Active listening skills and engagement methods for member interaction. Additional Skills & Qualifications * Experience in call center, administrative, or high-volume retail environments. * Background in baking/mortgage or professional environments. * Receptionist or secretary experience is advantageous. Why Work Here?Become a part of the largest credit union in the world, serving the financial needs of military members and their families globally. With over 343 branches worldwide, we offer a supportive environment where you can make a positive impact. Enjoy the flexibility of shifts that accommodate your personal and family life while being part of a busy, high-volume contact center. Work Environment Our Contact Center operates 24/7/365 to serve members worldwide. We prioritize work-life balance and offer shifts with reasonable flexibility to avoid negative impacts on personal or family life. Enjoy hybrid and onsite work options, with scheduled breaks and meals. Most shifts are flexible, allowing for a one-hour variation in start and end times, with availability required for 9.5 hours to accommodate this. Expect back-to-back phone calls for the majority of your shift, with scheduled breaks after up to four hours. Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.