Customer Service Representative- START ASAP

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Brevard
Nov 19, 2025
Customer Service Representative - Insurance & Documentation Support Join our team and make a difference by providing exceptional customer service and accurate documentation support in a fast-paced environment. Key Responsibilities * Handle outbound calls using call center software and respond to inbound calls and emails promptly, meeting performance goals. * Develop and maintain a strong understanding of company products and services. * Document all call information accurately in line with standard operating procedures. * Answer customer queries regarding products, services, retail locations, and general information. * Process orders, route calls to the appropriate resource, and follow up as needed. * Review and verify documentation for accuracy and compliance. * Complete insurance verification to confirm patient eligibility, coverage, co-insurance, and deductibles. * Obtain pre-authorizations when required and submit physician orders to insurance carriers for approval. * Navigate multiple EMR systems to retrieve and update documentation. * Enter and review all relevant details in EMR systems, including authorizations and expiration dates. * Communicate trends and issues with insurance companies to Customer Service and Management. * Ensure insurance carriers are correctly listed in the company database; request additions when necessary. * Contact patients when documentation does not meet payer guidelines, providing updates and alternative options. * Meet quality assurance standards and key performance metrics. * Resolve customer complaints with professionalism and empathy. * Maintain attention to detail and strong organizational skills. * Demonstrate flexibility with tasks and working hours. * Use company tools such as Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and "How-To" documents to maintain quality. Skills & Qualifications * Customer Service Experience (call center or healthcare preferred) * Strong computer skills and ability to navigate multiple systems * Excellent communication and problem-solving skills * Ability to handle stressful situations with compassion and empathy * Detail-oriented with strong organizational skills * Flexible and adaptable to changing priorities Experience Level * Entry Level - Training provided Job Type & Location This is a Contract to Hire position based out of Brevard, NC. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brevard,NC. Application Deadline This position is anticipated to close on Nov 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.