MSR CL (GPO) -1/12

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Nov 19, 2025
Job Title: Member Service Representative (MSR) - Contact Center Job DescriptionJoin a dynamic and fast-paced contact center environment where you will respond to inquiries and requests from members and other individuals. This role requires you to provide comprehensive information about products and services, ensuring an optimal member experience through active listening and adaptable engagement methods. You will perform various transactions, including those related to savings, checking, loans, credit cards, and IRAs, while advising members on additional products and services that may benefit them. Responsibilities * Respond to inquiries and requests from members and other individuals in a high-volume, schedule-driven contact center. * Provide detailed information about products and services, demonstrating deep knowledge and active listening. * Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members on additional products and services that align with their needs. * Ensure optimal member experience and customer service through adaptable engagement methods. Essential Skills * Strong customer service skills * Proficiency in data entry * Experience in a call center or similar high-volume environment * Ability to comply with policy requirements * Adaptability to a structured and fast-paced environment Additional Skills & Qualifications * Experience in call center, administrative, or high-volume retail environments * Familiarity with professional or structured work settings Why Work Here?Be part of the largest credit union in the world, serving the financial needs of military personnel and their families globally. With over 343 branches worldwide, you'll enjoy the opportunity to make a meaningful impact while working in a supportive and inclusive environment. Work Environment The Contact Center operates 24/7/365, offering flexibility to accommodate your personal and family life. This hybrid/onsite role includes scheduled events like breaks and meals. Most shifts are flexible, allowing variations in start and end times within a one-hour window. Your availability should cover 9.5 hours to account for these variations. Expect to handle back-to-back phone calls for extended periods during your shift. Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.