New

MSR AS (WCC) -12/29

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Winchester
Nov 19, 2025
Job Title: Member Service Representative (MSR) Job DescriptionWe are seeking a dedicated Member Service Representative to respond to inquiries and requests from members and other individuals in a 24/7 high volume, schedule-driven, and structured contact center. You will provide information about our client's products and services, showcasing your knowledge, active listening skills, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and outstanding customer service. This role involves performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. You will also advise members on other products and services that may suit their needs, promoting positive member interaction. Responsibilities * Respond to inquiries and requests from members and other individuals in a structured contact center. * Provide information about products and services with knowledge and active listening. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members on additional products and services suitable for their needs. * Engage in positive member interactions to enhance customer service. Essential Skills * Customer service experience * Data entry proficiency * Handling inbound and outbound calls * Experience in a call center * Policy compliance * Ability to manage high volume calls * Adaptability to a very structured environment Additional Skills & Qualifications * Experience in call centers, administrative roles, or as a secretary/receptionist * Background in banking, mortgage, or professional environments * Experience in high volume retail environments Why Work Here?Join one of the largest credit unions in the world, serving the financial needs of military personnel and their families worldwide. With over 343 branches globally, we offer a dynamic and supportive work environment. Enjoy the benefits of working in a remote capacity while being part of a high volume contact center that values work-life balance and provides flexibility in shift schedules. Work Environment These are remote opportunities, available to candidates living within 60 miles of Winchester and Tidewater. The Contact Center operates 24/7/365, ensuring availability for our members around the world. We prioritize work-life balance and offer flexible shifts to accommodate personal and family needs. Scheduled breaks and meals are structured, and shifts may vary within a one-hour window. You'll be taking back-to-back phone calls for the majority of your shift, with potential four-hour call stretches before breaks. Job Type & Location This is a Contract to Hire position based out of Winchester, VA. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Winchester,VA. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.