#CA-PS
Under supervision of the SVM IT's Helpdesk manager, provide consultation, configuration, selection and support services related to the use and maintenance of computers, software packages, use of software and peripherals. Maintain records including inventory, account records, and technical documentation including knowledge base. Assist a large user population consisting of faculty, staff, and graduate students with computing, printing, and telecom related issues. Assist the Helpdesk manager with the daily ticket triage and assignment. Coordinate the task assignments of the Helpdesk staff and student assistants.
Apply By Date
12/2/2025 at 11:59pm
Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- Bachelor's degree in related area and / or equivalent experience / training
- Experience in providing excellent customer service with strong in person and phone skills.
- Experience installing, managing, troubleshooting and configuring Windows and Apple operating systems, office equipment including printers, scanners, FAX machines, etc.
- Experience with user interfaces to network services and knowledge of network infrastructure and protocols (SMTP, POP, DNS, HTTP, FTP, SMTP).
- Experience using Cloud based applications like Office 365 and Adobe, as well as client installed software.
- Knowledge of network oriented/web-based desktop software applications on multiple operating systems.
- Organizational skills to coordinate several simultaneous activities, with frequent interruptions and changes in work priority, scope and schedules.
- Familiarity with the OS imaging features of SCCM.
Preferred Qualifications
- Experience with veterinarian or human health care related systems preferably in a higher education organization.
- Experience in analyzing user problems and needs, suggest hardware and software solutions (including costs and sources), and implement solutions.
- Interpersonal and oral communication skills.
- Knowledge of IT Service Management best practices such as the ITIL framework, ticket tracking systems, and the 3 core IT management processes: incident, problem and change management.
- Knowledge to implement computer policies and to recommend changes and evaluate potential impacts.
Key Responsibilities
- 50% - Operations and Other Technical Support
- 50% - Desktop Support / Administration
Department Overview
This position is part of the UC Davis School of Veterinary Medicine Information Technology (SVM-IT) department. SVM-IT is a matrix organization consisting of the three main functions of IT Operations, Application Development and Project Management. Cross-functional services include Research Systems, Clinical/Lab Systems, Academic Systems, Enterprise Computing, and Administrative Systems. SVM-IT provides services to the faculty, students, staff and affiliates of both the School of Veterinary Medicine and the Veterinary Medical Teaching Hospital (VMTH).
POSITION INFORMATION
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
- Standing - Frequent 3 to 6 Hours
- Walking - Frequent 3 to 6 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Occasional Up to 3 Hours
Mental Demands
- Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Frequent 3 to 6 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Occasional Up to 3 Hours
- Customer/Patient Contact - Occasional Up to 3 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Work in a semi-open office space in a hybrid schedule (part remotely, part onsite as appropriate). Work with noise and heat produced by many electronic computing devices. Work occasional overtime and various, flexible hours on short notice (including covering staff shortages, nights, weekends, and holidays). May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients. Employee is personally responsible for following health and safety guidelines/instructions. Work in other related areas on an as needed basis.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
University of California - Davis
vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement, remote work
Nov 19, 2025