#CA-PS
Under guidance of the uConnect Supervisor, the Enterprise Collaboration Analyst, is responsible for supporting the digital collaboration workspaces used by students, faculty, staff, and affiliates on the UC Davis campus. These include Google Workspace, Box, and Office 365 offerings like OneDrive. Utilized by campus users daily, these tools are a mission-critical part of the campus IT infrastructure. Assimilating knowledge from a variety of sources including Knowledge Base articles, blogs, Google product worksheets, webinars, other employees on the UC Davis campus, and other resources available elsewhere within and outside the University of California system, this position assists with troubleshooting issues and keeping the Google Workspace system running at optimal levels.
To be considered for this position, candidates must already have authorization to work in the United States. Unfortunately, we are unable to provide visa sponsorship at this time.
To see IET job postings, please visit https://iet.ucdavis.edu/jobs
Apply By Date
11/30/2025 at 11:59pm
Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- Degree in Computer Science or related eld and / or equivalent experience / training.
- Experience with enterprise messaging or collaboration tools in a university or professional setting, such as email (Google Email or Microsoft Exchange preferred), document storage tools (e.g. Google Drive,OneDrive or Box), and productivity tools (e.g. Google Docs or Google Sheets).
- Experience documenting system processes and providing end-user support or training.
- Problem-solving skills with the ability to independently analyze and troubleshoot technical issues.
- Ability to use a ticket management system (e.g., ServiceNow) to provide user support, process end-user questions, and address user requests for access after consulting established policies and procedures.
- Strong communication and collaboration skills, with the ability to work across diverse teams and communicate technical concepts to non-technical stakeholders.
- Ability to effectively interact with organization-wide staff, internal customers, and team members to build collaborative relationships, exchange information, resolve issues and support organizational goals.
Preferred Qualifications
- Experience working in higher education or with academic business processes.
- Experience using organization and analytical skills to simultaneously work on multiple projects with competing priorities and deadlines, and independently follow projects through to completion while effectively and timely communicating with the team and stakeholders.
- Experience with some modern programming languages and/or scripting tools.
- Knowledge of information security best practices, particularly within an academic environment.
- Skills in evaluating processes for optimizing efficiency and ease of use, and updating/creating documentation that reflects any updates to current processes or creation of new processes.
- Database administration skills for supporting basic programming projects and/or data analysis.
Key Responsibilities
- 40% - Enterprise Collaboration Workspace Administration
- 40% - Enterprise Collaboration Workspace Technical Support & Documentation
- 20% - Automation
Department Overview
This position is part of the uConnect team within the Enterprise Infrastructure Services (EIS) group under Information & Educational Technology (IET). The uConnect team provides service administration, development and support for a variety of mission critical systems and services including Active Directory, Google Workspace, and Email (Exchange Email and Google/DavisMail).
Department Specific Job Scope
This position utilizes attention to detail, learning of new concepts and technologies, and applying the understanding of those concepts in practice to administer and support critical campus services.
POSITION INFORMATION
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
- Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Continuous 6 to 8+ Hours
- Keyboard use/repetitive motion - Continuous 6 to 8+ Hours
Mental Demands
- Sustained attention and concentration - Continuous 6 to 8+ Hours
- Complex problem solving/reasoning - Continuous 6 to 8+ Hours
- Ability to organize & prioritize - Continuous 6 to 8+ Hours
- Communication skills - Continuous 6 to 8+ Hours
- Numerical skills - Continuous 6 to 8+ Hours
- Constant Interaction - Continuous 6 to 8+ Hours
- Customer/Patient Contact - Continuous 6 to 8+ Hours
- Multiple Concurrent Tasks - Continuous 6 to 8+ Hours
Work Environment
Hire MUST be located in-state. (Out of state applicants will be considered but must relocate instate if hired). This position can be done primarily remote with the expectation that the employee must be available to come on site should management deem it necessary for emergencies, meetings, support activities, etc. No reimbursement of travel expenses, travel time not considered work hours.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Due to the mission-critical services provided by this department, this position may work hours other than M-F 8-5, especially in response to system problems. Vacation is restricted during peak periods. Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator. To be considered for this position, candidates must already have authorization to work in the United States. Unfortunately, we are unable to provide visa sponsorship at this time.
Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
- N/A
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
A Culture of Opportunity and Belonging
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
University of California - Davis
vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement
Nov 19, 2025