Help Desk Intern

Are you the go-to person when friends need tech help? Ready to turn that talent into real-world experience? Join our team as a Help Desk Intern and gain hands-on skills that will set you apart in the IT world!

What are important things that YOU need to know about this role?

• Eligibility: You must be currently pursuing an Associate or Bachelor's degree.
• Location: This is an onsite role at our Menomonee Falls office-because learning is better when you're in the mix!
• Schedule: We're flexible! We'll work around your class schedule to make sure school stays your top priority.
• Pay: Earn a flat rate of $15/hour while gaining valuable experience.
  

What will YOU be doing for us? Responsible for supporting internal end users with issues of varying complexity related to software, hardware, telecommunications, printing, faxing, and wireless technologies. Troubleshoot and resolve issues in a positive and professional manner. Utilize internal systems to process requests and document resolutions.

What will YOU be working on every day?

• Provide initial support to end users on all internally used software applications, hardware, mobile and telecommunication devices, wireless and peripheral equipment (printers, fax, etc.).
• Ensure new hires are correctly set up by creating user network accounts, email mailboxes, assigning to network security groups, setting standard and Customer Care agent phone access, configure voicemail boxes, etc.
• Configure and setup hardware for telecommuting employees.
• Demonstrate troubleshooting and analytical skills, including leveraging available reference and resolution resources to assist with issue resolution as appropriate. Contribute to resolution documentation (knowledge base) available to the team and maintain or update existing resolution documentation as appropriate.
• Utilize internal customer help desk ticketing system by monitoring and taking ownership of incoming requests, and management of end-user resolutions in a timely manner or escalating for assistance from other areas for resolution, thereby maintaining detailed and accurate notes in ticketing system regarding resolution used and date completed.
• Communicate purchasing needs to appropriate internal team members to ensure hardware levels are maintained and are available for new and current employees.
• Assist with projects and tasks as assigned by the manager.

What qualifications do YOU need to have to be GOOD candidate?

• Currently pursuing an Associate or Bachelor's Degree
• Required Knowledge, Skills, and Abilities
  • Basic understanding of Windows operating system
  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Ability to multi-task and work independently

What qualifications do YOU need to have to be a GREAT candidate?

• Preferred Level of Experience
  • Customer service experience
• Preferred Knowledge, Skills, and Abilities
  • Knowledge of Active Directory and basic networking concepts