New

Account Manager

Vaco
$70,000.00 / yr
401(k), retirement plan
United States, Massachusetts, Methuen
Nov 19, 2025
We are seeking a highly organized and customer-focused Customer Service Manager / Account Manager with experience in the packaging industry. This individual will serve as the primary point of contact for assigned accounts, ensuring exceptional service, accurate order management, and long-term customer satisfaction. The ideal candidate understands packaging processes, materials, lead times, and customer needs-and can effectively communicate between internal teams and clients. Key Responsibilities Serve as the main liaison for assigned customer accounts, managing daily communications and ensuring a high level of service. Oversee order entry, order tracking, production scheduling coordination, and on-time delivery. Maintain deep understanding of packaging products, materials, and manufacturing capabilities to provide accurate guidance to customers. Build and maintain strong, long-term customer relationships to support account retention and growth. Troubleshoot issues related to orders, quality, logistics, and specifications; coordinate resolutions internally. Prepare account status reports, forecasts, and customer activity summaries as required. Collaborate with sales, production, design, and logistics teams to meet customer expectations. Ensure compliance with customer requirements, internal procedures, and industry standards. Identify opportunities to upsell or cross-sell packaging solutions. Support continuous improvement initiatives to enhance customer experience and operational efficiency. Qualifications 3+ years of customer service or account management experience in the packaging industry (flexible packaging, corrugated, folding cartons, labels, or similar strongly preferred). Strong knowledge of packaging materials, manufacturing processes, and order lifecycle. Excellent communication, problem-solving, and organizational skills. Ability to manage multiple accounts and deadlines in a fast-paced environment. Experience with ERP systems, order entry, and customer portals. Proficiency in Microsoft Office (Excel, Outlook, Word). High attention to detail and commitment to customer satisfaction. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.