Lead Patient Service Specialist- Pediatric Specialty Care

Description

Clerical/Administrative Support
Req #: 46781

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Summary:

Come join a dynamic, fast-moving, and quickly growing practice helping an incredibly special population of children and the families that care for them. The Program for Children with Medical Complexity is designed to help meet the unique needs of these children, offering a variety of services and support.

Our team is looking for a highly motivated and experienced MaineHealth PSSto join our small, fiercely dedicated group for the position of Lead Patient Service Specialist. The Lead Patient Service Specialist role combines the responsibilities of a patient service specialist with leadership and supervisory duties. The qualified individual will very often be the face and the voice of our program, helping to ensure smooth patient interactions by participating in the daily administrative tasks and oversight other patient service specialists.

In addition to the oversight and support of other Patient Service Specialists, daily tasks may include answering and appropriately routing phone calls, scheduling patient appointments, patient check in/check out, insurance verification and authorization, reminder calls, processing incoming and outgoing referrals, and any other tasks assigned by clinical team or manager.

The Lead Patient Service Specialist must encompass strong leadership skills, organizational abilities, effective communication, time management, proficiency in EPIC, computer software and applications. Attention to detail, problem-solving capabilities both independently and in a group, and adaptability are essential for managing daily tasks efficiently. Additionally, the individual must have strong interpersonal skills that foster collaboration with a proactive and positive attitude.

Schedule:

• This is a full time, 40 hour per week position.
• Monday-Friday, no weekends.
• Consistent scheduling

Department:

• Pediatrics (Pediatrics Specialty Care Program for Children with Medical Complexity)

Location:

• Onsite in Kennebunk.
• Potential for some hybrid flexibility after training

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of MaineHealth Patient Service Specialist experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

If you have questions about this role, please contact rebecca.rand@mainehealth.org