Service Writer

Drive Service Excellence: Become Our Next Service Writer

Where Parts, Customers & Precision Align in a High-Performance Repair Shop

Join a top-tier, customer-focused agricultural and heavy-equipment service center known for technical excellence and reliability. We're seeking an experienced Service Writer to bridge the gap between parts, service, and sales-supporting mechanics, coordinating customer communications, and ensuring every repair job is documented and executed flawlessly.

Hours & Pay

• Pay Rate: $26.00 - $28.00 per hour (depending on experience)
• Shift: Monday-Friday, typical business hours
• Employment Type: Direct Hire

Why You'll Want to Work Here

You'll be part of a close-knit, growth-oriented team where your role matters. Enjoy a competitive hourly wage, weekly pay, and a comprehensive benefits package (details shared at hire) that supports your well-being and career development. Our benefits include health coverage, retirement options, and more-designed to reward your hard work in a trusted, fast-paced environment.

What You'll Do (Daily Tasks & Responsibilities)

Warehouse & Parts Coordination

• Receive and document incoming parts orders
• Sort and distribute received parts, assigning them to correct work tickets
• Alert parts technicians when customers should be notified
• Keep the warehouse organized and parts cleanly labeled

Warranty & Documentation

• File warranty claims accurately
• Verify hardcard notes meet warranty requirements before closing
• Ensure correct codes and pricing on invoices; sublet at cost
• Confirm "W" entries and pricing accuracy
• Attach photos of damage (full, close-up, and area) to invoices
• Submit claims through Kubota and document the claim number on the PO line

Service Customer Interaction

• Support the Service Coordinator with scheduling
• Provide daily updates to customers on machine repair status

Sales Support

• Process service work request forms and convert them into job orders
• Generate quotes for parts or labor as needed
• Act as liaison for sales team-field questions, coordinate work, and provide hardcards to stakeholders
• Serve as backup for the Service Coordinator during absences

What You'll Need (Qualifications & Experience)

• Minimum 2 years of experience in service writing, parts coordination, or service coordination
• Experience in a service department or repair shop environment
• Strong organizational skills and mechanical aptitude
• Proven ability to handle warranty documentation and claims
• Excellent communication skills with customers and service teams
• Proficiency in using service-management systems and Microsoft Office
• Ability to lift up to 35 lbs periodically
• Reliable, customer-focused, and capable of working independently

Apply Today!

If you're ready to take on a critical role where technical know-how meets customer service-and grow with a respected equipment service team-click Apply Now to be considered for our Service Writer position.

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