Product Launch Pilot Program Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the role

The Product Pilot Program Manager is responsible for end-to-end management of customer pilot programs for pre-GA features at Slack. This role serves as the strategic orchestrator of pilot initiatives, managing everything from initial program setup through legal compliance, customer recruitment, execution, and post-pilot analysis. The ideal candidate will bridge product development, customer success, legal operations, and cross-functional teams to deliver high-quality customer feedback that drives product decisions - all with an eye towards constant improvement and automation wherever possible.

Your Impact - Responsibilities

External Pilot Excellence

• Define and Drive Pilot success for all our tier 2 and higher products / features, accelerating speed to insight for our product teams

• Document and standardize the end-to-end pilot sign-up, customer onboarding, management, and close-out process across all product teams - leveraging automation and AI wherever possible

• Refine and continuously improve pilot methodologies based on learnings from historical launches (Canvas, Huddles, Lists, Workflow Builder, AI features)

• Create scalable frameworks that can be adopted across PDE teams regardless of product complexity or target audience

Strategic Partnership & Execution

• Partner directly with PDE leads, Slack Research and TPMs to embed pilot processes into every build and launch cycle from conception to GA

• Partner directly with product legal teams to uncover levers to expedite Slack-owned pilot contract processes

• Streamline nomination process and approvals to standardized how pilot customers are approved and/or rejected based on product priorities and go-to-market fit

• Support start to finish pilot execution for every prioritized launch, ensuring consistent quality and measurement standards (includes activities such as pilot record creation, nomination management, external channel stand-up)

• Ensure there are clear success criteria for each pilot, including customer value propositions, use cases, and minimum viable measurement requirements

Data-Driven Insights & Feedback Loop

• Establish systematic capture mechanisms for pilot insights, learnings, and improvement recommendations

• Develop standardized reporting that translates pilot outcomes into actionable product and go-to-market insights

• Build knowledge repository of pilot best practices and learnings for organizational scaling

Minimum Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 7+ years experience managing cross-functional programs spanning engineering, product, marketing, and sales teams

• Demonstrated ability to create scalable processes and frameworks from ambiguous requirements

• Deep understanding of product development lifecycles and launch methodologies

• Basic understanding of software development processes and technical product constraints

• Familiarity with product analytics platforms (Amplitude, Mixpanel, or similar)

• Data-driven decision making with proficiency in analytics tools and metrics frameworks

• Smart, humble, hardworking, and collaborative mindset: ready to partner and work cross-functionally to drive consistent value delivery and process improvement

Preferred Qualifications

• Experience at high-growth B2B SaaS companies with complex product portfolios

• Background in collaboration software, productivity tools, or workplace technology

• MBA or equivalent advanced degree in business, product management, or related field

• Track record of successful product launches with measurable customer and business impact

• Core understanding of enterprise sales cycles and self-serve product adoption patterns

Success Metrics

• Pilot program participation rates and customer satisfaction scores

• Time-to-insights from pilot initiation to actionable product feedback

• Product team adoption of standardized pilot frameworks

• Quality of pilot-generated insights as measured by product team feedback and roadmap influence

• Customer conversion rates from pilot participants to paying customers post-GA

Why This Role Matters

This position is critical to Slack's continued innovation and market leadership. By creating world-class pilot programs, this role will

• Reduce product risk through systematic customer validation

• Accelerate time-to-market with higher-confidence launches

• Strengthen customer relationships through meaningful collaboration opportunities

• Build competitive advantage through superior product-market fit validation

The role offers significant growth potential as Slack's product portfolio expands and our customer base diversifies across segments and use cases.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.