Services Management - Ops Solution Advisor

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Ops Solution Advisor serves as a strategic partner to assigned Services Managers, ensuring operational precision and responsiveness across the full lifecycle of service engagements. This role bridges Services, Sales, and CDW clients to support delivery excellence. The advisor thrives in a fast-paced environment, demonstrates strong communication and problem-solving skills, and balances process discipline with flexibility.

What you'll do

*Act as a liaison between Services, Sales, and CDW clients to support service delivery
*Hold signature and execution authority for SOWs within contract thresholdsManage full lifecycle operational engagement and project management activities
*Ensure timely and accurate revenue and cost recognition
*Initiate resource fulfillment requests
*Resolve escalated customer service issues strategically
*Provide actionable intelligence and data insights to Services Managers
*Develop trusted partnerships with assigned Services Managers
*Approve time/expense entries and invoicing in systems
*Initiate and approve financial documents (invoices, credit memos, etc.)
*Participate in tool and process improvement initiatives
*Communicate Services engagement methodology and best practices
*Support Services Management vision, goals, and strategies

What we expect of you

*Bachelor's Degree and 1 year of relevant or related experience in services operations, project coordination, or customer engagement, OR
*5 years of relevant or related experience in services operations, project coordination, or customer engagement
*Proven ability to provide forward-thinking leadership and cross-functional collaboration
*Excellent written and verbal communication skills
*Ability to thrive in a dynamic, fast-paced environment
*Skilled in tailoring communication to varied audiences and influencing outcomes
*Ability to turn data into actionable insights for Services leadership
*Experience with Professional Services Automation tools (preferred)
*Experience implementing process improvement projects (preferred)
*Experience with Power BI and Excel dashboard creation (preferred)

Pay range: $ 68,000 - $ 95,000, depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.