Cloud Engineer I

This is an entry-level cloud administration role focused on providing daily operational services while working to grow storage and virtualization infrastructure administration skills and knowledge. This role centers on processes including cloud technology administration and troubleshooting, creating and maintaining process documentation, communication, collaboration, training, and mentoring. Daily team and client interaction will be expected.

Support, manage, maintain, and monitor cloud infrastructure to ensure optimal performance, availability, and security.
• Perform to basic to intermediate troubleshooting of storage and virtualization systems with guidance from senior staff.
• Deliver professional and courteous customer support, escalating complex issues appropriately.
• Respond to storage-related alerts, escalations and major incidents in a timely manner.
• Contribute to documentation by updating procedures and recording troubleshooting steps under guidance.
• Collaborate with peer teams to resolve complex issues and ensure service continuity.
• Manage the ticket queue and provide timely and informative updates.
• Partner with clients to come up with solutions to recurring problems.
• Contribute to on-call rotation.
• Provides quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

• 1 + years of experience in an IT infrastructure administration role.
• Basic understanding of Virtualization and Storage technology.
• Basic knowledge in general IT infrastructure troubleshooting and a logical thought process.
• Willingness to learn scripting tools like PowerShell; any prior exposure is a plus.
• Basic knowledge of High Availability and Disaster Recovery.
• The ability to communicate complex issues and ideas in understandable terms.
• Basic understanding Security Best Practices.
• Conceptual understanding of backups and restores.
• Knows when to escalate to more senior staff.
• Documentation skills for processes and procedures (creating KBs, run books, topology etc.)
• Team oriented. Driven to communicate and work with all the teams. Willing to jump in to assist with issues and projects.
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior experience particularly in the data center industry

Working Conditions

• Remote or Office environment

Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $60,000.00 - $97,778.29