Customer Success Specialist

Job Description:

Join our team: Customer Success Specialist

What you'll do

Customer Enablement & Training

• Deliver tailored training sessions on Genie 360 DCX tools, portals and apps including but not limited to Self-Quote & Ordering, Serial Hub, Genie Assist, MyMachines, and LXP.

• Guide users through AI-powered self-service workflows such as parts identification, troubleshooting, and predictive maintenance.

• Provide interactive tutorials, audiovisual guides, and real-time support during onboarding.

Adoption Acceleration

• Act as a change agent to increase the velocity of technology adoption across strategic accounts.

• Monitor usage metrics (e.g., Calls vs Clicks, % of self-serve events) and identify areas for improvement.

• Collaborate with customer stakeholders to embed digital workflows into daily operations.

Feedback & Continuous Improvement

• Collect and analyze user feedback to refine training materials and improve platform usability.

• Provide feedback to TechPubs to fill gaps and inconsistencies in manuals and to provide accurate customer-facing information or AI guidance.

• Partner with IT, product, and support teams to relay insights and contribute to roadmap evolution.

Digital Advocacy

• Champion the benefits of Genie's digital solutions, emphasizing cost savings, reducing downtime, and minimizing TCO enhance productivity.

• Promote a culture of digital self-sufficiency and proactive support.

What you'll bring

Education / Qualifications:

• High School Diploma or Equivalent (Associates degree a plus) with a solid Commercial, Digital or Technical competency.

Skills:

• In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms.

• Excellent communication and presentation skills; ability to simplify complex technologies.

• Willingness to travel to customer sites and adapt to diverse operational environments.

Preferred Previous Experience:

• Proven experience in customer-facing training, enablement, or digital transformation roles.

• Familiarity with Genie 360 DCX or similar digital solutions platforms is a plus.

Salary: The salary range for this position is $75,000 - $85,000 USD. The salary range may be higher or lower depending on the applicant's location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

Why join us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.

• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.