Access Provisioning Representative

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Access Provisioning Representative on this team is responsible for testing of both Broadband and DIA off net services. They will work with carriers to test circuits as well as using command prompt to ping IPs. They will work in Connectwise, Salesforce and Transunion to collect and utilize data for testing results. They will track carrier dispatches to resolve circuit issues and provide directions to Premier when there are issues with circuit or require an action be taken such as a change order

Duties and Responsibilities:

• Work with Carriers to perform speed / circuit testing
• Create and manage tickets in Connectwise on all activity
• Keep Premier and Project Managers updated on status of health check or testing if applicable
• Complete follow up actions when applicable such as carrier dispatches
• Manage high volume workload and communicate to Supervisor regarding workload volume when needed
• Extract data from Salesforce & Transunion platforms when needed

Required Qualifications:

• Strong organizational and time-management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to work independently, prioritize workload, and make sound decisions under pressure
• Proficient in Microsoft Office Suite; familiarity with internal ticketing or CRM systems
• Basic knowledge of networking concepts and terminology (IP, routing, circuit IDs, etc.)
• Willingness to obtain and maintain a Public Trust P2 security clearance

Preferred Qualifications:

• Bachelor's Degree in Telecommunications, Network Administration, or a related field
• Familiarity with access circuit types (DIA, Broadband, Ethernet, Fiber, etc.) and telecom provisioning procedures
• Experience working with telecom carriers or vendors on order builds or delivery timelines
• Ability to adapt in a fast-paced environment while maintaining accuracy and professionalism