Instructional Designer II - Technical Support

Look no further! Join our team!

Responsible for providing technical expertise and support on the institution's learning management system (eLearning) and integrated technologies to the campus community.

- Master's degree in Instructional Technology, education, information technology, or related field.

- ITIL foundations certification
- Three to five years' experience with instructional technology support, learning management systems ( LMS), and other educational technology tools, in a higher education setting.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Serve as the designated point of contact for technical support related to eLearning and integrated technologies; provide tier-1 and tier-2 support to campus community in coordination with vendor-led helpdesks; facilitate incident resolution, troubleshoot and replicate issues, research and answer questions, escalate complex problems to OIT or external vendors as needed; maintain support records, create and maintain user-friendly documentation, support guides, tutorials, and knowledge base articles; foster technology integration by modeling effective practices and staying current with emerging ed-tech trends; perform other duties as assigned which could include student worker supervisory responsibilities. Familiarity with the use of A.I. in the design of course materials.

Ideal applicant should possess:
- Hands-on experience working with case management systems, and collaborating within multi-tiered support workflows

- Familiarity with various operating systems (e.g., Windows, macOS, iOS), hardware (e.g., interactive whiteboards, Chromebooks, tablets), Microsoft 365 and related collaborative tools

- Service-driven approach, commitment to providing high-quality support and achieving customer satisfaction

- Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently

- Strong communication and interpersonal skills, ability to explain technical concepts to non-technical users clearly and patiently

About Us
The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A collection of people, ideas and perspectives is crucial to our vision and mission. UT Dallas is a place where members of the community from all backgrounds are welcomed, treated fairly, and encouraged in their pursuit of excellence.

What We Can Offer
UT Dallas aims to attract and retain talented faculty and staff to support the university's mission. We offer a comprehensive compensation and benefits package, including medical, dental, vision, paid time off, retirement, life insurance and AD&D coverage. UT Dallas also offers employee wellness programs, tuition assistance, professional development through Academic Impressions, and so much more. Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Hybrid remote work environment available and a UT Dallas Remote Work Agreement is required upon employment. Use of personal computer and other standard office equipment may be required. Must be located within the State of Texas (or Must be located within the DFW Area) and have the ability to be on campus with 24 hours of notice.

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.