Senior Program Specialist (Medical Staff Services & Credentialing)

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Summary
This role is responsible for supporting hospital operations by managing clinical service call coverage, physician contracts, and provider payments. The position collaborates closely with the VP of Medical Affairs, Director of the Medical Staff Office, legal partners, finance teams, and clinical leadership to ensure accurate on-call scheduling, compliant and fair-market-value physician agreements, and timely stipend and vendor payments. Responsibilities include maintaining on-call schedules, developing mitigation plans for coverage gaps, overseeing contract drafting and execution, and managing payment processes. The role also assists with physician onboarding and serves as a point of contact for time-sensitive medical staff needs.

Essential Job Functions

• Clinical Service Call Coverage Management

Coordinates with Vice President of Medical Affairs (VPMA) and designees, Medical Staff Office Director, Physician Liaison, and National Capitol Region counterparts and leaders to develop and maintain proactive service coverage, risk assessment and mitigation strategy.

Review and ensure completion and accuracy of on-call schedule entries on a monthly basis in QGenda.

Identifies and develops mitigation plans to avoid coverage gaps in collaboration with Medical, Staff Clinical Department Chairs and Hospital Physician Leaders.

* Provider Contract Management:

Coordinates with Legal Counsel to draft, review, and update the hospital's physician contracts and to adapt processes according to updates to relevant policies.

Ensures physician contracts are aligned with fair market value.

Ensures physician contracts are fully executed and properly maintained, and filed accordingly in the electronic software system.

Maintains contract tracking spreadsheet to ensure accurate and compliant physician payments.

Collaborates with VPMA or designee, Finance leaders, legal colleagues, and operational leaders as appropriate to prepare and oversee Funds Flow and related submissions for providers

• Physician Payment Management:

Collaborates with VPMA and VPMA Executive Assistant to manage and submit invoices for on-call and stipend payments via the payment system.

Ensures stipend payment documentation is aligned to policy requirements and hospital needs as defined by VPMA

Manages and submits timely on-call payments through the payment system database.

Sets up new vendors in the payment system.

• Physician Onboarding and Support:

Collaborates with Medical Staff Office Director, Physician Liaison, and VPMA or designee to support the physician onboarding and education as a backup to the Physician Liaison

Serves as a point of contact to address questions from Medical Staff during times when the Physician Liaison is unavailable, and a time-critical need arises

Education: Bachelor's degree required or equivalent work experience. One year of relevant education may be substituted for one
year of required work experience, or one year of relevant professional-level work experience, may be substituted for one year of required education.

Work Experience and Skills:

Experience with physician contracting, on-call provider scheduling, and processing of invoices. Prefer at least a minimum of five (5) years of experience in a hospital setting.

Knowledge and experience with Microsoft Project, Excel, Word, Outlook, Teams, and PowerPoint. Attention to detail and familiarity with identifying contract sections impacted by updates to ensure consistency and accuracy.

Salary Range: $35.84/hour - $59.14/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.