EMS Operations Supervisor

IMMEDIATELY HIRING - Full-Time Operations Supervisor in New Haven, CT!

$88,019 annual salary

Position Overview

The Operations Supervisor ensures the delivery of highquality, compassionate patient care by supporting and supervising EMS field personnel. This role combines leadership, clinical oversight, and operational coordination to keep units staffed, prepared, and performing at their best.

Key Responsibilities

• Support, coach, and supervise EMTs and Paramedics.
• Ensure clinical quality, protocol compliance, and continuous improvement.
• Assist with scheduling, shift coverage, and daily staffing needs.
• Respond to major incidents and coordinate operations during emergencies or disasters.
• Investigate accidents, incidents, and customer concerns; document and resolve issues.
• Maintain relationships with fire, police, hospitals, and other partner agencies.
• Oversee narcotics management, fleet readiness, and unit stocking.
• Communicate company updates, gather field feedback, and help resolve employee concerns.
• Participate in training, orientation, performance feedback, and employee development.
• Support HR processes including counseling, grievances, and disciplinary actions.
• Complete required reports, paperwork, and operational documentation.

Qualifications

Experience:

• EMS field experience
• Prior supervisory, FTO, or instructor experience
• Paramedic experience preferred

Education:

• High school diploma or GED required
• Associate or Bachelor's degree in Business, Healthcare, or related field preferred

Skills:

• Strong communication, leadership, and problemsolving abilities
• Ability to maintain confidentiality and use sound judgment

Licenses/Certifications:

• Current Paramedic certification
• Must meet AMR driving policy requirements

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.