Patient Navigator Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Patient Navigator Specialist

Location(s): Oakland, CA

Position Summary
The Aftercare Coordinator serves as a dedicated Patient Navigator within a trauma program, leading the implementation of a hub-and-spoke model to support children and families following traumatic brain injury (TBI). The role bridges the gap between inpatient care and long-term recovery by guiding patients through post-acute services such as neuro-recovery follow-up, school reintegration, rehabilitation, and community-based support. Acting as a central point of contact, the Coordinator ensures continuity of care, empowers families with education and advocacy, and contributes to a trauma survivorship framework with a specialized focus on TBI.

• Serve as the primary liaison for patients and families throughout the TBI recovery process.
• Provide emotional support, education, and tailored resource navigation.
• Facilitate transitions between inpatient, outpatient, and community-based services.
• Support school reintegration and long-term adaptation following TBI.

• Design and implement program components in collaboration with clinical and operational leadership.
• Build and maintain partnerships with internal departments and external agencies.
• Coordinate multidisciplinary care to ensure integrated and efficient service delivery.
• Contribute to program strategy with emphasis on survivorship and recovery outcomes.

• Develop and manage project plans, charters, timelines, budgets, and status reports.
• Track deliverables, risks, resource requirements, and interdependencies.
• Prepare presentations, facilitate meetings, and document decisions and outcomes.
• Ensure confidentiality and data accuracy in all project documentation.

• Assist in the development of educational curricula and materials for staff and families.
• Deliver training to internal stakeholders and community partners.
• Serve as a content resource regarding TBI recovery and survivorship navigation.

• Participate in trauma-related quality improvement initiatives.
• Support evening and weekend community events as needed.
• Contribute to data collection, evaluation, and outcome reporting.

• Flexibility for occasional evening or weekend assignments.
• Active involvement in program evaluation and reporting.
• Other duties as assigned to support trauma program effectiveness and patient-centered care.