Spine Patient Navigator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Spine Patient Navigator

Location(s): San Francisco, CA

Overview:
The Spine Patient Navigator provides comprehensive operational and patient-facing support within a high-volume outpatient specialty clinic. This role is responsible for coordinating patient flow, facilitating communication between patients and clinical staff, ensuring timely follow-up and documentation, and supporting physicians and surgeons during clinic operations. The ideal candidate possesses strong customer service capabilities, the ability to manage multiple concurrent tasks, and a solid understanding of outpatient clinical workflows.

Required Experience and Qualifications:

• Proven experience running outpatient clinics with direct responsibility for supporting patients during clinic operations.
• Experience answering and triaging patient phone calls, including managing high call volumes and providing clear, service-oriented communication.
• Proficiency in scheduling appointments, coordinating follow-up visits, and managing provider calendars.
• Demonstrated experience supporting a physician or surgeon in clinic, including preparing patient charts, managing in-clinic logistics, and ensuring clinic efficiency.
• Ability to guide patients through their care journey, including education, instructions, and navigation of next steps.
• Strong multitasking and prioritization skills within a fast-paced environment.
• Experience with surgery scheduling is highly desirable.
• Experience working within an electronic medical record (EMR) system.

Education / Certificates / Licenses:

• A college degree is preferred but not required.
• No specific licenses or certifications are required for this role.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.