Manager, Isovalent & Hypershield Customer Success

The application window is expected to close on: January 16th, 2026. Note: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The position is open to remote candidates in the United States, preference will be given to candidates in the Eastern Region.

Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across the US and Canada. This leader will lead a team of cloud native and Cisco specialists Customer Success Architects (CSA) specializing in Switching & Networking, Kubernetes Networking, Security, and Observability.This role is critical in ensuring customer adoption across the US and Canada, and value realization of the Isovalent and Cisco Hypershield suite of products. This person will bridge advanced technical leadership, people management and customer lifecycle management. They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes.Additional responsibilities include:

• Lead, coach, and develop a geographically distributed team of high-performing Customer Success Architects and drive operational excellence through adoption of new tools, systems and processes for leading post-sales activities.

• Foster a culture of innovation, continuous learning, collaboration, and technical excellence.

• Partner closely with People Team, Finance and Talent Acquisition to attract and retain top talent in cloud-native and networking domains.

• Improve and track KPIs for account health, usage metrics, upsell opportunities, and customer satisfaction (e.g. CSAT).

• Align with Sales, Product Management, Support, and Engineering to ensure a seamless customer experience as well as support Go-to-Market initiatives and field enablement activities for new product features or services.

• Lead your business. Understand pressure points, key performance indicators and continuous metrics to monitor in order to continuously capture current capacity and future growth needs.

• Bachelor's + 12 years of experience or Master's + 8 years of experience or equivalent industry experience

• 7+ years of experience in customer-facing post-sales roles (Customer Success, Solutions Architecture, Professional Services) to include enterprise customer success practices focused on adoption, retention, upsell, and expansion.

• 3+ years in people management to include leading highly distributed technical teams across multiple time zones.

• Demonstrated experience in cloud-native infrastructure, Kubernetes, networking, or security domains to include multi-cloud/hybrid domains networking models.

Preferred Qualifications

• Experience working with cloud-native security observability tools, hands-on experience or certifications in Kubernetes (CKA, CKS), major cloud platforms (AWS, Azure, GCP), or network certifications (CCIE, etc.).

• Exceptional communication and interpersonal skills, with the ability to influence technical and executive stakeholders.

• Experience scaling customer success operations across North America.

• Experience in building digital adoption programs

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.