Virtual Assist - Auto Adjuster - Remote (PST)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Preferred Qualifications:

• 18 months+ previous experience in auto Collision estimating using CCC or Mitchell
• Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical
• Proficiency in using virtual inspection tools and applications
• Strong analytical skills to assess damages and write accurate estimates
• Excellent communication skills to interact with customers and stakeholders effectively
• Ability to work independently and manage time efficiently in a virtual work environment
• Familiarity with insurance policies and industry regulations related to auto claims

You'll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert - You'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.
• The Investigator - You'll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - You'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver - You'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - You'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

"Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL"

Work Location:

• This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This Position is not available for Washington, California, Alaska, and Hawaii residents.

When you work from home full time, you'll need:

• A dedicated workspace in your residence that is private and free from distractions
• A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed
• Appropriate work surface and seating

Work schedule:

Candidates are considered based on the time zone they live in. If you're selected for this position, your time zone will determine the schedule you have and is determined by business needs.

• Central Standard Time Zone 10:00 am - 6:30 pm
• Mountain Standard Time Zone 9:00 am - 5:30 pm
• Pacific Standard Time Zone 8:30 am - 5:00 pm

What Allstate will provide:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, and mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed

Sign on Bonus:

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License
• Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus

Allstate Benefits:

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Below are some of our offerings:

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

#LI-BH3

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.