New

Marketing Cloud Administrator

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Dec 12, 2025

Please see Special Instructions for more details.

If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the "Other Documents" section of the Applicant Documents.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	008008
Vacancy Open to	All Candidates
Working Title	Marketing Cloud Administrator
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Hours per week	40
FLSA Status	Exempt
Division	OneIT
Department	Office of OneIT (Adm)
Work Location	Kennedy
Salary Range
Primary Purpose of Department	The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals.
Primary Purpose of Position	The Salesforce Marketing Cloud Administrator plays a critical role in advancing the university's digital engagement strategy. This position is responsible for configuring, maintaining, and optimizing Marketing Cloud applications to support student recruitment, retention, alumni relations, and campus communications. Working closely with academic and administrative partners, the administrator ensures that Marketing Cloud tools are leveraged effectively to deliver personalized, data-driven experiences. The role requires both technical expertise and a deep understanding of Marketing Cloud best practices in higher education, enabling the institution to strengthen connections with students, faculty, staff, and the broader community.
Summary of Position Responsibilities	Configure, develop, and maintain Marketing Cloud applications to support institutional communication strategies. Design and implement solutions within Salesforce CRM, including custom objects, fields, workflows, validation rules, and automation. Provide training, documentation, and ongoing support to endusers across the university. Develop a community of best practices and a user group for Marketing Cloud. Collaborate with crossfunctional teams to gather requirements and translate business needs into technical solutions. Integrate Salesforce with thirdparty applications and campus systems to ensure seamless data flow. Build and maintain reports and dashboards that provide actionable insights for academic and administrative stakeholders. Troubleshoot and resolve issues related to Salesforce CRM and Marketing Cloud functionality. Stay current on Salesforce releases and new features; recommend best practices for adoption in higher education.
Minimum Education/Experience	Bachelor's degree and 2+ years of experience with Salesforce (specifically the Marketing Cloud platform).
Preferred Education, Knowledge, Skills and Experience	5+ years as a Marketing Cloud Administrator Experience with Marketing Cloud tools, including Email Studio, Journey Builder, and Automation Studio Mobile Studio and SOQL Experience with Marketing Cloud in a higher education environment
Necessary Certifications/Licenses
Preferred Certifications/Licenses	Salesforce Marketing Cloud Email Specialist or higher certification
Special Notes to Applicants	If there is a document you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the "Other Documents" section of the Applicant Documents. The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	12/12/2025
Posting Close Date	01/05/2026
Open Until Filled	No
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a bachelor's degree and 2+ years of experience with Salesforce (specifically the Marketing Cloud platform)?
- Yes; I have a bachelor's degree and 2+ years of experience with Salesforce (specifically the Marketing Cloud platform)
- No; I do not have a bachelor's degree and 2+ years of experience with Salesforce (specifically the Marketing Cloud platform)
*
If you do not currently live within a commutable distance to Charlotte, NC, would you be able to move to be located within a commutable distance by your start date?
- Yes
- No

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Other Document