Operations Manager of Phoenix Cash Services

The Federal Reserve Bank of San Francisco is seeking an Operations Manager in our Phoenix Cash Office location. As the Operations Manager, you will provide day-to-day oversight of one of five district Cash operations and ensures that sufficient currency and coin are in circulation to meet public demand in Arizona. The Manager also ensures that the Phoenix cash office accepts deposits of excess and unfit currency from depository financial institutions, prepares currency and coin for distribution and removes counterfeit and unfit currency from circulation.

Specifically, financial institutions come to the Phoenix cash office for their currency and coin needs, including making a deposit or placing an order. When financial institutions have more currency or coin than they need, they can deposit the surplus with the Phoenix cash office. When deposits are received, they are processed on machines that count, sort, and repackage the fit and genuine currency for recirculation.

As a key member of the District Cash Services management team, you will play a critical role in implementing the Group's strategic plan, supporting the overall mission and vision of the Group and providing influential thought leadership to the Bank and System cash community.

Our ideal candidate for this role is a proven operations and people leader with experience influencing multiple departments across an organization, is an excellent communicator, sets a high bar for themself, and is adept at developing and coaching talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction by leading a complex business, then this is for you!

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank - Phoenix Processing Center (PPC) (100% on-site)
1550 North 47th Avenue,
Phoenix, AZ 85043

Work schedule: Monday - Friday 7:30AM - 4:30PM (Work hours may vary to support operational coverage)

What you'll do

• Provide day-to-day direction for the Cash Administration, Paying and Receiving and High-Speed Processing units in accordance with established Bank, Board of Governors and Treasury Department policy, controls, and procedures in a compliance-focused environment.

• Ensure the achievement of strategic objectives and performance metrics (quality, costs, efficiency, effectiveness, etc.) by proactively monitoring performance to evaluate progress, address root causes for underperformance, and drive continuous improvement.

• Lead, develop, engage, and inspire team members by setting a clear vision and strategic objectives that align with the Bank's strategic direction. Motivate, coach, mentor team members to achieve full potential and career progression through various people strategies including training, development, rewards/recognition, and performance management.

• Foster strong collaborative customer and vendor relationships within the vendor supply chain to ensure adherence to service levels and contractual obligations.

• Assess and address compliance performance to ensure adherence to internal risk management requirements. Proactively review and evaluate risk assessments to understand root causes and confirm proposed corrective action plans.

• Proactively drive process improvements and identify emerging issues, best practice sharing, and standardization opportunities across the Group by leveraging data driven analytics, emerging technology, and Lean techniques to arrive at solutions.

• Work to identify improvements in the operational effectiveness, efficiency and resiliency

• Lead and participate in strategic initiatives that focus on business process improvement, technology and innovation, and new policy development.

• Support succession planning, including identification, assessment, development planning and review of successors.

• Manage the operation with a vision toward the future, and in ways that inspire and motivates employees to deliver superior performance

• Encourage diverse perspectives and innovative thinking and approaches by individuals and teams within the Cash operation

Desired Experience + Traits

• Bachelor's degree or equivalent work-related experience

• Typically requires 7+ years of successful leadership experience in a fast paced, highly regulated operations environment.

• 5+ years of experience in effectively managing/leading teams

• People focused and service oriented.

• Strong problem solving and excellent analytical skills.

• Excellent verbal and written communication skills.

• Strong coaching skills, ability to handle conflict resolution, relationship and team building skills, able to engage at all levels of the organization.

• Demonstrated ability to work under pressure and make immediate independent judgment decisions.

• Experience leading, and implementing process improvement initiatives

Base Salary Range: Min: $105,200 - Mid: $136,600 - Max: $167,900 (Location: Phoenix)

Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with market data.

Benefits

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.

The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. If you need any assistance or accommodations due to a disability, please let us know at sf.hr.recruitment@sf.frb.org.

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The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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