2026 Capital Markets, Technology & Operations - Summer Analyst, Deskside Support Services

What is the opportunity?

Welcome to RBC Capital Markets, a premier investment bank that is a beacon of excellence in the global financial arena. We offer a comprehensive array of products and services, meticulously designed to cater to the diverse needs of corporations, institutional investors, and governments across the globe.

Our team is our greatest asset. We are powered by a dynamic network of over 7,100 dedicated professionals, who bring their expertise to our 70 offices located in 15 countries. Our presence spans across North America, the U.K., Europe, and the Asia-Pacific region, making us a truly global entity.

At RBC Capital Markets, we believe in forging strong relationships with our clients. We serve clients in more than 100 countries, providing them with the expertise and execution required to raise capital, access markets, mitigate risk, and manage asset acquisition or disposal. Our commitment to excellence and our consistent performance have earned us recognition from Bloomberg and Dealogic, who rank us among the world's largest global investment banks.

But our story doesn't end here. We are an integral part of the Royal Bank of Canada (RBC), a leading provider of financial services with a legacy that dates to 1869. RBC is one of the top 15 largest banks in the world and the fifth largest in North America, as measured by market capitalization. Our strong capital base and consistent financial performance have earned RBC a place among a select group of highly rated global banks.

Our journey is characterized by our commitment to innovation, our passion for finance, and our dedication to serving our clients. We invite you to be a part of this exciting journey and experience the world of finance like never before!

What will you do?

As a Summer Analyst at RBC Capital Markets, you'll dive headfirst into the exciting world of technology in finance. You'll join our experienced professionals and work on key projects that advance our technology strategy. Our department fosters an innovative and collaborative environment where you'll have the opportunity to learn and grow.

You'll be part of a project team, receiving guidance and support from our lead technicians and technologists. You'll help support, troubleshoot, and when necessary, implement cutting-edge tools and services. You'll also have dedicated sessions with senior managers to deepen your understanding of how technology supports our internal clients and get hands-on experience with the technologies and services we use.

You'll be immersed in problem-solving challenges that require you to analyze incidents assigned through the ServiceNow platform. You'll spot trends, interact with various groups to identify root causes, and suggest, develop, and implement solutions that impact hundreds or even thousands of users worldwide. You'll work on problem management and other tasks through your ServiceNow dashboard.

In simpler terms, you'll be our tech detective, solving mysteries, finding solutions, and making a real difference for our users around the globe. It's a role that combines technical skills, creativity, and people skills, and it's all about making technology work for everyone at RBC Capital Markets. We can't wait for you to join us on this exciting journey!

Tools you will use:

• MECM - SCCM deployment, application deployments and troubleshooting.
• PowerShell, BASH, Python scripting
• Networking utilities to diagnose End-user PCs, servers, websites and storage devices.
• Collaboration tools and technologies including conference room kits, high-definition cameras, and multipoint microphone systems, running Crestron systems.
• Remote Control applications / monitoring.
• MDM tools to control / deploy and diagnose mobile devices.

What do you need to succeed?

Must-have

• Pursuing a Bachelor's Degree with a focus in Computer Science, Software Engineering, Information Systems, Informatics, Business degree with a focus in technology, Computer design and Engineering, or other related fields.
• Entering the final year of a four-year college or university program or relevant master's program (candidates should be anticipating graduation in Winter 2026 or Spring 2027)
• Positive can-do attitude.
• Some experience in computers parts and assembly, knowledge of computers systems.
• A passion for troubleshooting problems and applying critical thinking skills to tackle issues.
• Flexibility in a high stress environment and ability to pivot priorities with a shot notice.
• Communication skills necessary to work effectively.

Nice-to-have

• Experience with building computers from component level
• Experience with any scripting technologies (PowerShell preferred but not mandatory)
• Any Certifications you think are relevant to your degree.
• Experience with remote management tools / RIS Imaging / Knowledge of network topologies.

What's in it for you?

Building relationships with your team members and technology professionals within RBC that can last a lifetime. Experience a good work life balance between working hard and kicked back with colleagues outing. Explore career options that may appeal to you based on the technology used. Interact with users and peers across the globe. Learning from the best technologies in their respective fields. Expanding your knowledge base and technical repertoire.

• Hands-on experience working alongside experienced Technology professionals.
• Exposure to the different areas within Capital Markets, business, and technology groups.
• An understanding of RBC Capital Markets' capabilities, technology stacks, operational excellence and insight into the finance platforms that run the world economies.
• Refining soft-skills and learn what it takes to work in a corporate environment.

The good-faith expected salary range for the above position is $95,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.