Product and Customer Delivery Engineer

Location: Auburn, Washington

Type: Exempt

Work Schedule: Full-time

Compensation: $95,000 - $120,000 per year

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

• Medical, Dental, Vision, Life & Short-Term Disability Insurance

• Elective 401(k) retirement plan, Tessera will match 0.5% for every 1% up to 6% after 90-days of employment. Funds are subject to vesting.

• Flexible Spending Accounts for both medical and dependent care

• 7 paid federal holidays, accrual of 10 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking an experienced Product and Customer Delivery Engineer to join our manufacturing operation in Auburn, Washington. The Product and Customer Delivery Engineer will support a fast-growing, 50,000 sq. ft. aerospace machining operation serving both defense and commercial markets. This role focuses on advancing manufacturing processes, strengthening operational systems, and driving cross-functional improvements that enable scalable, high-reliability production. The Engineer will work collaboratively across machining, inspection, engineering, and leadership teams to optimize workflows, reduce defects, enhance compliance, and help the organization mature its processes as it expands.

Typical duties include but are not limited to:

• Evaluate and improve processes across the end-to-end manufacturing flow, ensure quality and delivery to customer expectations and requirements.

• Develop and implement workflows and process controls to support growth in both volume and product mix.

• Support business with data-driven insights, capability analysis, and repeatable process design.

• Maintain accurate and scalable process documentation, including routers, work instructions, and standard operating procedures.

• Facilitate cross-functional discussions to identify gaps, align priorities, and build solutions that support sustainable growth.

• Lead efforts to standardize processes, enhance training, and strengthen the operational foundation needed for expansion.

• Serve as a champion for continuous improvement of culture, encouraging involvement and ownership from all team members.

• Ensure manufacturing processes and documentation meet AS9100, ISO9001, defense, and customer-specific requirements.

• Support First Article Inspection (FAI) planning, execution, and corrective action closure to ensure smooth onboarding of new programs.

• Develop and monitor process controls to prevent recurrence of nonconforming products and reinforce system robustness.

• Lead structured root cause investigations for process deviations, escapes, and systemic issues.

• Develop practical and sustainable corrective actions that strengthen overall execution, not just local fixes.

• Validate and report on the long-term effectiveness of implemented improvements.

• Use Lean, Six Sigma, and data-driven tools to identify and execute improvement projects aligned with organizational growth goals.

• Conduct time studies, capability analyses, and process audits to uncover constraints and design scalable solutions.

• Facilitate Kaizen events and focus on improvement initiatives across production and support departments.

• All Other Duties as Assigned.

Qualifications:

• Bachelor's degree is required.

• 8+ years of experience in Aerospace, Manufacturing, Quality Engineering, and/or process improvement roles is required

• Combination of previous experience and education will be considered.

• Strong understanding of CNC machining standards and specification, GD&T, inspection methods, and aerospace manufacturing environments.

• Working knowledge of AS9100/ISO9001 requirements, FAI process, and manufacturing documenting systems.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 25 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id.

To Apply: Visit our website at www.tessera.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@tessera.org.