User Operations Manager

About Our Team

AI Ecosystem is a new, centralized AI organization designed to deliver a unified AI solution that seamlessly spans Lenovo Intelligent Devices Group and segments. We are a diverse, nimble, fast paced team motivated with entrepreneurial spirit. Our talented product and development teams are infused with a deep understanding of the user, work collaboratively and are empowered to move aggressively to create a new era of experiences that seamlessly span a user's wearables, smartphone, tablet, laptop and cloud services.

The User Operations Manager will be responsible for ensuring exceptional user engagement, satisfaction, and operational excellence across all touchpoints of our AI-driven products. The role will work cross-functionally with product, engineering, and operations teams across the broader organization to optimize the end-to-end user journey, ensuring reliability, responsiveness, and a high-quality experience at every stage.

• Engage users, analyze trends, and drive actionable insights to improve user engagement and satisfaction.
• Oversee user engagement and drive actionable insights for improving AI Ecosystem products.
• Lead initiatives to enhance user engagement and satisfaction across all touchpoints.
• Analyze user behavior and operational trends to identify opportunities for improvement.
• Develop and implement strategies that optimize the user journey and ensure operational excellence.
• Partner with product, engineering, and operations teams to deliver scalable solutions in agile environments.
• Leverage data-driven insights to inform decision-making and continuous improvement.

Basic Qualifications

• Bachelor's or Master's degree in Computer Science, Business, Operations or a related field.
• 8+ years of experience in user operations or customer experience in technology or software organizations.

• Strong analytical skills, with experience leveraging data to inform strategy and process improvements.
• Experience collaborating with product, engineering, and hardware teams in agile, pod-based organizations.
• Deep understanding of customer operations, self-service technologies, and user engagement strategies.
• Excellent communication, stakeholder management, and change management leadership skills.
• Experience with AI-powered support tools, knowledge management systems, and user analytics platforms is highly desirable.

The base salary budgeted range for this position is $150K-$180K. Individuals may also be considered for bonus and/or commission. .

Lenovo's various benefits can be found on www.lenovobenefits.com.