Administrative Clerk - Nursing and Patient Care

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Work arrangement - onsite North Pavilion, 2400 Pratt Street

Work Schedule

This position follows a three-day, 12-hour day-shiftschedule (7 AM - 7:30 PM) each week. Weekend rotations are every third weekend. Holidays as needed in rotation with the team. This job is an essential status, which means that attendance is expected during severe weather.

General Description of the Job Class

Perform varied clerical duties in support of general and special office activities to support the Nurse Manager in maintaining an efficient and effective operation.

Duties and Responsibilities of this Level

Meet the staffing needs of all hospitals within Duke University Health System.

Schedule or arrange activities effectively; make staffing assignments within the prescribed schedule.

• Coordinate with the clinical units, Operation Administrator, and staffing office managers to determine staffing needs and to assign clinical staff to the appropriate assignments.
• Document the clinical assignment using excel.
• Document call-outs, and track all cancellations and absences of staff in the appropriate systems.
• Contact clinical units to assign clinical staff.
• Record the clinical assignments on the phone tree.
• Create evening and morning bed flow reports; edit and report.
• Attend bed flow meetings. Provide information regarding the availability of staff for upcoming shift(s).
• Enter staff schedules into the appropriate systems
• Document patient care cases on appropriate documents and file forms accordingly.

• Daily reconciliation of staffing assignments for all 3 hospitals within Duke University Health System.
• Verification of data on bed flow reports with identified unit Nurse Managers and Operation Administrator.
• Update staffing calendar on excel spreadsheet.
• Reconciliation of payroll data, such as correct cost center and special codes.
• Scan bed flow and daily patient sitter cases report information to the appropriate leadership.

Perform routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.

• Patient Attendant Reports
• Bed flow reports
• Compliance reports
• Daily Roster Reports to DRH and DRAL.

Prepare and/or compose routine and general correspondence in accordance with established procedures.

Performs other related duties as required.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.

Experience

Work generally requires three months of clerical or general office support experience to become familiar with the activities involved with providing routine clerical support.