Instructional Design & Trainer, Specialist

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Instructional Design and Training, Specialist to join our growing team.

Job Summary:

• The Instructional Design and Training Specialist is responsible for overseeing the internal training team. They play a pivotal role in leading a team of instructional designers to create engaging, effective, and scalable learning experiences. This role combines leadership, project management, and instructional design expertise to ensure the successful delivery of learning solutions aligned with organizational goals. Additionally, the Specialist is responsible for writing and editing the learning content for end-user training, creating job aids and documentation, website content management and communications. Participating in and overseeing design activities, leading the internal training team to develop content and implement training. Involved in learning program development, supporting the internal training environment, overseeing classroom training, and updating training materials.

Responsibilities:

• Lead the end-to-end design, development, and delivery of learning and education programs, managing one or more workstreams from concept through implementation.
• Plan, manage, and track project timelines, resources, dependencies, and stakeholder expectations to ensure on-time, in-scope delivery aligned with quality standards and governance.
• Provide day-to-day leadership and guidance to internal training team members, including work prioritization, execution of work plans, coordination of resources, and facilitation of meetings.
• Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to develop inclusive, accessible, measurable, and effective learning solutions.
• Oversee the development, review, and approval of role-based education materials, including eLearning, instructor-led training, job aids, and blended learning solutions.
• Manage the development and implementation of training programs for assigned applications and impacted end users, including onboarding, go-live support, and ongoing education.
• Serve as the primary point of contact for education-related communications and content management, including provider newsletters, manuals, bulletins, training materials, and website publications.
• Own and execute communications in support of the Program Education Plan, ensuring accuracy, clarity, consistency, and alignment with organizational and client standards.
• Develop and document the impact of change requests on training, communications, and publications related to policy updates and system functionality changes.
• Review and approve publication drafts to ensure clear, data-supported messaging aligned with author intent, system updates, and key communication objectives.
• Partner with Marketing and Communications to ensure alignment with corporate branding, communication standards, and timely delivery of high-quality materials.
• Establish and maintain learning design standards, governance, and publication best practices; evaluate learning effectiveness and recommend continuous improvements based on data, feedback, and industry trends.

Required Qualifications

• Bachelor's or Master's degree in Instructional Design, Organizational Development, Communications, Website design, Marketing or related field. Experience may substitute for minimum education requirement.
• A minimum of 7 years of progressive experience in instructional design, focused on employee training, with at least 2 years in a senior management role.
• Proficiency in authoring tools (e.g., Articulate Storyline, Adobe Captivate), LMS platforms, and multimedia tools.
• Strong understanding of adult learning theory, instructional design models, and assessment strategies.
• Excellent communication, collaboration, and organizational skills.
• Experience managing multiple projects and leading cross-functional teams. Strong strategic thinking, analytical, and presentation skills, with the ability to use data to inform decisions and demonstrate the impact of learning initiatives.
• Strong leadership, communication and collaboration skills, capable of gathering stakeholder needs and executing a strategy to meet them.
• Experience with HR technology solutions and platforms that support employee engagement and feedback.

Preferred Qualifications

• Proven experience leading training development in a decentralized model, collaborating with multiple stakeholders with various training needs (e.g., technology, compliance, customer care, etc.), and establishing a governance structure that enabled strategy execution.
• Knowledge of Accessibility Standards
• Knowledge of Medicare claims policies and provider relations
• Publications /Publication planning industry experience.
• Certifications in instructional design
• Project management experience.
• Highly proficient in Microsoft Office 365 Suite.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."