Member Engagement Specialist

American Society of Clinical Oncology
life insurance, flexible benefit account, paid holidays, 401(k)
United States, Virginia, Alexandria
2318 Mill Road (Show on map)
Jan 06, 2026
Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the "Association") is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the "Society"), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, "ASCO") are committed to conquering cancer through research, education, and promotion of the highest quality care. ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works - Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs. To learn what it's like to work at the Association, click here. Who we are looking for: ASCO has an exciting opportunity for a strategic, relationship-driven Member Engagement Specialist, to drive member engagement through strategies that build community and deliver meaningful member value. The Member Engagement Specialist will grow and manage a dynamic online community, support onboarding and renewal initiatives to ensure seamless high-quality member experience. If you are a strategic, tech-savvy relationship builder who loves turning engagement into value consider applying today! This position is hybrid with a primary location in Alexandria, VA. Responsibilities Manage member engagement programs that build member loyalty andpromotemember growth and retention. Develop and implement an online community management strategic plan for the professional online networking community for members and non-members. Manage the daily operations of ASCO's online community platform,and assist inthecreation ofrelevant, engaging, and valued communities, develop and circulate best practicesfor staff liaisonsandCommunity Champions toincrease community engagement. Serveas the primary staff point of contact and operational partner for volunteer leaders of ASCO's Communities of Practice (CoPs). Track and analyze community metrics to assess the effectiveness of community initiatives and makedata-drivendecisions forimprovement. Stay up to date on community managementand engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience. Assistteamto improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society. Monitor and trackfirst and second yearretentionand engagement indicatorsof new members tovalidate effectiveness ofthe onboardingprocess. AdministerFellow of ASCO(FASCO)member recognition program. Ensuretimelymeasurement of engagement trends,monitorparticipation and involvement in ASCO programs, communicate member opportunities, andcontinuallymonitor additionalkey programs to include in the engagement metric. Develop reporting to show growth andutilizationof programs and member satisfaction, assessperformanceand analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure thatestablishesvalue for the members. Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits. Attend Member Exhibits, the Annual Meeting, and other events on a regular basis for in-person recruitment, retention, and engagement efforts as well as department support. Other duties as assigned. Required Education and Experience Bachelor's degreeinBusiness Administration, Project Management, orrelated fieldor equivalentyears ofexperience 4 - 5 years of membership experience, such as community management, member engagement, retention, recruitment, and volunteer services Proficiencywithprofessionalonline community platforms such as Higher Logicand proven track records of growingmember engagement Experience withMicrosoft Dynamics 365 or similar CRM/Association Management Systems (AMS) Experience withreporting and analytics Proficiencyworking with Microsoftsuiteproducts Preferred Education and Experience Experience with business intelligence tools such asAmazonQuickSightorPowerBI Aproventrack recordof building community throughmember engagement PMP or an accredited professional project management certification High levelofproficiencyin Microsoft Office suite, Smartsheet or other project management applications, and database programs Competencies Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task. Excellent communication skills with the ability to clearly conveyand receiveinformation. Strongorganizational skills andhighattention to detail. High levelof EQ and ability to thrive in a mission-driven complex environment. Ability to foster and build relationships within all levels of the organization. Ability to work independentlywith sound judgementand collaboratively in teams. Stronganalytical skills andcritical thinking skills withabilityto anticipatesolutions and next steps. Technicallysavvy andability to usetechnology togrow businessobjectives, and a willingness to adapt tonew technology. ADA/Physical Requirements Mustlift upto25lbs. Extended periods seatedat a desk and standing at conferences. High use of computer and other office technology equipment. Travel 11-20 days/yr Generous Benefits Package: Hybrid Work Environment Open Leave Policy Paid Family Leave 13 Paid Holidays per Calendar Year Staff Appreciation Days 401(k): 7.5% Employer Contribution Medical/Dental/Vision Employee Assistance Program Fertility and Family Forming Healthcare Concierge Flexible Spending Account(s) Healthcare Savings Account Disability and Life Insurance Applications are accepted and reviewed on a rolling basis. The job posting will remain active throughout the candidate application evaluation process. The Association for Clinical Oncology is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion.